OUR CULTURE DRIVES OUR BENEFITS

• You’re important. A trusting environment and lifelong learning for your individual development. Set personal development goals, and receive support and regular feedback. We support you in equipping yourself for success. 

• Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!   

• Great atmosphere. Regular team events, parties, and a talented international team with a common goal that unites us all.  

• Be part of an exciting journey.  Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions. 

• Work-life balance is a must. Work in a modern office, in the heart of Barcelona. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. We provide you with 24 days of paid vacation – because we also value your free time.

• Special Perks Just for You. We offer you other exciting benefits such as meal vouchers for your healthy breaks as well as corporate shopping benefits. 

• Health is a priority.  We offer private health insurance, and you can also benefit from our corporate mental health counselling! 

YOUR IMPACT

As a Customer Success Manager, your mission is to ensure a high level of customer satisfaction and long-term engagement. You will be a key point of contact between different teams and will develop trusted relationships with each client while ensuring they maximize the value of our solution. 
 
Project Coordination & Delivery 

• Plan and coordinate the different steps of the delivery process (deployment, data migration, SSO configuration).

• Ensure customer onboarding: present the solution, set up client access, and provide technical support during deployment.

• Train and assist customers on the platform with training materials (guides, videos, contextual help).

Customer Success 

• Build and maintain strong relationships with your portfolio of clients.

• Ensure optimal product adoption, introducing new features and best practices.

• Gather and escalate client feedback to the Product team and be proactive in suggesting product improvements.

• Foster customer loyalty and ensure high renewal rates.

Customer Support 

• Manage customer requests across different channels (chat support, premium hotline, client portal, email).

• Ensure clients maximize the value they get from the Data Legal Drive platform.

THIS IS YOU

• You have 2+ years of experience as a Customer Success Manager or in a customer support/client relationship role.

• You have a Bachelor’s degree in business administration, marketing, communications or a related field.

• Excellent communication skills, both written and verbal – you are confident in engaging with clients and providing top-tier service.

• Pedagogy, patience, and availability – you know how to guide clients effectively.

• Strong organizational skills and autonomy – you manage priorities and projects efficiently.

• You have knowledge of GDPR. Knowledge of SaaS is a plus.

• You are proficient in Hubspot, Ringover, Jira, Microsoft Office Suite.

• You are fluent in English (written and spoken).

• Fluency in Italian and German – a must for this role!