About the team
Here at Deliveroo we excel at delivery, after all, it is at the core of our business. Service delivery is no exception. That's why we are changing the way service delivery works. Our focus will always be the customer, but we want to go beyond that and create an experience from the smallest problems. We are creating a Service Operations team that will be critical in improving the impact we have on the business. Yes, there still will be tickets, but with each ticket comes a new opportunity for development and continuous improvement.
About the role
We want you to bring your experience to help shape what the Service Operations Team should look like and how it should operate. As we continue to grow, we will expose you to the latest technologies as we work toward automation of the boring, leaving interesting challenges to be solved. We have no legacy tech, meaning the tech we get is only going to get better, and we aren't fixing Windows 95 problems. We are investing in our tech and working with some creative tools across RPA and service delivery. You will report directly to the Head of Operations for Technology and Engineering and will be 5-day on-site role working from our Paris Office and will be responsible for managing the Europe market and surrounding offices, Hop and Edition sites from an ET perspective. You would be travelling to other Deliveroo offices in Europe as and when required.
What you'll be doing
Requirements
Nice to have the experience below (but not mandatory to apply):
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas
Workplace & Benefits
At Deliveroo, we know that people are the heart of the business and we prioritize their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. Deliveroo France was scored 99/100 on the Gender Equality Index 2023, demonstrating our commitment to diversity and equal opportunities. All you need is a passion for food and a desire to be part of one of the fastest growing companies in an exciting space.
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