We’re building a Talent Pool of Freelance Insights Consultants to support our Set-Up & Implementation (SUI) team within the Customer Services Department.

We’re open to freelancers from diverse industries, including but not limited to:
🔹 FMCG
🔹 Luxury & Beauty
🔹 Energy & Water Management
🔹 Telecom Infrastructure
🔹 Automotive Production
🔹 Technology & Digital Services
🔹 And more!

As a Freelance Insights Consultant, you’ll support the execution of high-impact client projects across different industries. Your contributions will be critical in ensuring excellence at every stage - from project setup to data analysis and delivery.

1/ Set-up & framework development

• Define the project scope in collaboration with Sr. SUI Managers and the clients

• Support majority of framework development through research and data gathering to better understand the client’s context

• Own the briefing process, ensuring clear queries and source lists for client validation

• Conduct quality checks throughout the process, ensuring accuracy and completeness

• Oversee data metrics, ensuring data integrity from start to finish at the most granular level

• Analyze large datasets and derive actionable insights to support project execution

• Co-run client meetings, supporting discussions with relevant content and assets

2/Project activation & delivery

• Brainstorm and define potential solutions with Senior SUI Managers based on client briefs

• Lead the development of assets such as workshops, presentations, and deep dives

• Own project the management and delivery, ensuring high-quality execution and outcomes

Additionally, you will be SUPPORTING with

3/ Account management

• Contribute to account roadmaps and strategy discussions, providing insights during planning meetings. Align on feasibility, timelines, and priorities across different accounts.

• Gather and transmit client feedback to relevant stakeholders

• Support the content creation for sales meetings and project kick-offs

4/ Onboarding & socialization

• Participate in initial onboarding with the core team, ensuring a smooth handover to Customer Success Manager or Account Director

• Provide input on onboarding assets (manuals, weekly updates, feature communications), collaborating with marketing on final execution

• Experience in strategic insight or data analysis across a range of industries, ideally within a strategic research agency, growth & innovation consultancy, or management consulting firm

• Strong data-driven mindset, with the ability to analyze complex data, extract meaningful insights, and translate them into actionable strategies

• Previous experience working in SaaS B2B environment is a plus

• Previous experience with fortune 500 brands is a plus

• Good level of experience with tools like MS Excel is mandatory

• Ability to manage multiple projects, ensuring quality and timely delivery

• A creative problem-solver; able to think both analytically AND creatively, and bring a fresh perspective by connecting the dots in unexpected ways

• Exceptional communication and interpersonal skills, with the ability to build strong relationships both internally and externally with clients. You will play a key role in shaping product development by gathering and incorporating valuable customer feedback

• 30 mins chat with Julie, Talent Acquisition Specialist

• 30 mins chat with the hiring manager