Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.

Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

About you:

To sustain the company's growth, we are creating the position of IT Security Engineer to work directly with our CTO to enhance the Infrastructure Team.

The Senior IT Security specialist will be responsible for:

·       Security of our information systems and production cloud platforms (recurring penetration tests, external and internal vulnerability scans etc)

·       Maintaining compliance with our current PCI-DSS certification and obtaining new ones (SOC 2 type 2, HIPAA, ISO 27001, HDS, SecNumCloud)

·       Building, maintaining and enforcing company-wide security documentation (policies, procedures, architecture etc)

·       Participating in designing infrastructure and application architecture from security point of view

·       Security of our AI-specific workloads

·       Building first SIEM system and then SOC based on it with an expansion of the security team

At Diabolocom, you will:

·        Contribute to the identification and analysis of risks within Diabolocom

·        Draft, develop and maintain the security policy and all documentation related to information security

·        Contribute to the maintenance of or compliance with safety standards and applicable regulations

·        Implement internal security audits and manage external audits

·        Support technical teams in identifying and correcting technical vulnerabilities

·        Support the implementation of security processes and tools with users

·        Raise awareness, train and advise all Diabolocom teams on IT security

·        Support pre-sales teams on security-related topics

What we are looking for:

·       Engineering school with a specialisation in IT security

·       5 years experience in IT Security

·       Knowledge of one of the following certifications: PCI-DSS, HDS, ISO 27001 or SOC2

·       Understanding of topics related to technical architectures and cloud technologies (APIs, databases, microservices), as well as desktop environments

·       Autonomous, precise and rigorous, you like to teach people and you enjoy working in a team

·       You are comfortable in a scale-up culture, with an organization that leaves plenty of room for personal initiative

·       Excellent oral and written communication in French and English, and ability to summarize

What’s in it for you:

·        You’ll have a three-week onboarding to get to know our product, our teams and our culture!

·        You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵🇩🇪🇪🇦🇮🇹🇬🇧

·        You’ll have first choice IT equipment 

·        Our office is based right in the heart of Paris, 100 meters from the Opera Garnier!

·        Remote friendly: up to 2/3 days per week

·        Lunch vouchers: Swile card

·        Team building events : Athens, Meribel, Ibiza, Porquerolles… what’s next? 😎

·        Be part of a company at a key moment of its growth, with lots of opportunities 🚀

·        You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organisation!

·        A context to work in where your ideas are listened to and valued, and in which you can easily contribute and make a difference

·        We offer opportunities to learn and grow

Recruitment process:

·        Call or visio with a Talent Acquisition Manager

·        Visio with Sergey, our CTO

·        Visio with Alexander, our Head of Software Engineering

·        On-site interview with Frédéric, our CEO, Sergey, and the tech team (to meet your future colleagues :)

At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.