Diabolocom

Diabolocom

Electronics / Telecommunications, IT / Digital, SaaS / Cloud Services, Software

Paris, Berlin, London, Madrid, Milano

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AboutTeamTechCultureLes +#DiabolocomLifeJobs
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The tech team

Our technical teams have a product-oriented vision: technology serves our customers. Our user-centric approach brings them the functionalities they need. On a daily basis, we share the same ambition for performance as our customers, in order to achieve our goals.

Our multi-disciplinary teams cover all the functional and technical aspects required to develop a solution.

Staying at the forefront of best business practices and leveraging the latest technologies is our commitment.

Presentation

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.

Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.

Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.

Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

What they are looking for

They are looking for success-driven and resourceful people. People embrace responsibility and who want to be part of an adventure.

Versatility and adaptability are major assets: the scope of duties is broad and evolves rapidly.

Caring and mutual support are key: We listen, solve, and develop skills together.

Fluency in English is mandatory as we have international clients & teams.

Good to know

  • Rich and challenging environment both from business and technology standpoints
  • Lots of opportunities to learn new things, skills and grow fast as a professional 🚀
  • International context (employees located in 10 countries, with 15 nationalities, solutions deployed across the 5 continents)
  • Remote friendly 🏡
  • Agile organization with streamlined processes
  • Gathering events (afterworks, dinners, lunches) and 2 large team building events in fancy destinations 🌎
  • Gender Equity Index (GEI): 88/100
  • 🥐 Be careful not to leave your laptop open, close it up to avoid the delicious consequences!

Diabolocom :

💻 More than +350 clients around the world

🌟 Operational excellence

🤝 Customer intimacy

🌍 Inclusive company with more than 15 nationalities

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