As a Key Account Supply Chain Manager, you will be the primary point of contact for our strategic accounts, responsible for nurturing these key relationships, driving business growth, and ensuring seamless supply chain operations. Reporting to Head of Performance, you will play a crucial role in maintaining high levels of customer satisfaction and optimizing our service delivery.

Supply chain management

• Oversee the end-to-end supply chain for assigned accounts, ensuring efficient and timely delivery of services.

• Conduct daily monitoring and analysis of key performance indicators (KPIs) to identify trends, opportunities, and potential issues.

• Proactively identify and address supply chain anomalies, developing and implementing corrective action plans.

• Manage logistics flows, ensuring smooth and cost-effective operations.

Key account management

• Serve as the daily point of contact for assigned strategic accounts, building strong, long-term relationships.

• Develop and implement account growth strategies to expand business opportunities and increase customer loyalty.

Conduct regular business reviews and present monthly performance reports to key stakeholders, both internally and externally.

Project Management & Continuous Improvement:

• Lead and coordinate service improvement projects with internal partners and external service providers (logistics centers, refurbishing centers, transport carriers, etc.).

• Proactively identify and propose continuous improvements across the entire supply chain to enhance efficiency, reduce costs, and improve customer satisfaction.

You will collaborate closely with Sales, IT, Operations, Quality, Data, Marketing, and Sales teams to ensure seamless execution and alignment with business objectives.

To thrive in this role within our rapidly expanding start-up, you will need to possess the following qualities and skills :

• Rigour and Organizational Skills. You demonstrate strong organizational skills and meticulousness in managing complex and ambitious projects, and are capable of efficiently handling multiple tasks simultaneously.

• Team Spirit and Adaptability. You are an excellent communicator, enjoy teamwork, and quickly integrate into dynamic and constantly evolving environments, typical of start-ups.

• Education and Experience: You hold a higher education degree in Business, Supply Chain, or a related field. You have a minimum of 3 to 5 years of professional experience in similar roles, ideally in the supply chain or key account management sector.

• Proficiency in Analytical Tools: You have a strong affinity for numbers and are proficient in Excel. Prior experience with a Business Intelligence (BI) tool such as Looker, Tableau, Power BI or GDS is a major asset.

• English Proficiency: You are proficient in spoken and written English, enabling you to communicate effectively with international stakeholders.

• Interest in the Circular Economy: You are sensitive to the challenges of the circular economy and demonstrate an interest in the second-hand market.

Our recruitment process consists of four stages:

• Initial Contact: A 15-minute phone interview to get acquainted and discuss your background.

• In-depth Interview: A 30-minute video conference interview to delve deeper into your experience and motivations.

• Technical Assessment: Completion of a practical case study to evaluate your skills.

• Meeting: An on-site meeting at our office with several members of our teams to discover our work environment and get to know each other better.

If you are passionate about environmental issues and wish to contribute to reducing the impact of technology products while growing within a rapidly expanding company, we encourage you to apply!