Job Description

We are seeking an experienced Salesforce BI/Data Analyst who specializes in CRM Analytics (CRMA) to join our team. Under the guidance of the Sr. Manager of Business Systems, you will play a key role in the configuration and design of Salesforce CRMA solutions. 

The role will be responsible for understanding business requirements and processes, and translating these into innovative reporting solutions that are highly usable, scalable, extensible, and maintainable. You will work with our stakeholders, sales, product, and engineering teams to ensure a seamless solution yields the desired outcomes for the business.

This role offers an exciting opportunity to work with a dynamic team and contribute to the organization’s growth and success. The Salesforce Analyst will play a crucial role in driving the company’s Salesforce initiatives and enhancing the overall user experience.

• Responsible for understanding business requirements and processes, and translating these into innovative reporting solutions that are highly usable, scalable, extensible, and maintainable
• Experienced in the full suite of Salesforce tools, including Salesforce CRMA (formerly known as Tableau CRM and Einstein Analytics), APEX and Lightning Web Components in order to provide complete end-to-end solutioning for our client
• Play a crucial role in driving the company’s Salesforce initiatives and enhancing the overall user experience
• Work closely with stakeholders to build well-architected Salesforce CRMA dashboards and reports that best leverage the CRMA platform.
• Develop data flows, recipes and complex dashboards using complex SAQL queries in TCRM
• Build, maintain and migrate TCRM assets into Salesforce ecosystem.
• Implement and maintain security measures, including row-level and object-level security within Salesforce and CRM Analytics environments.
• Stay updated with the latest Salesforce CRMA features and functionalities and incorporate them into solutions as appropriate

Qualifications

• Bachelor’s degree in computer science, Software Engineering, MIS or related field.
• 4 years of experience with Salesforce CRMA (formerly known as Tableau CRM & Einstein Analytics).
• Experience with and SOQL/SOSL/SAQL required.
• Experience with Visualforce and APEX is a plus.Solid understanding of CRMA and Salesforce Objects and pulling data from key objects for proper representation
• Solid understanding of CRMA integrations and connectors with other applications (e.g. Power Platform, Power Automate, Snowflake, AWS, etc.).
• CRMA certifications (CRMA, Tableau CRM, or Einstein Analytics certifications) are highly preferred.
• Salesforce certifications: Admin, Advanced Admin, Platform Builder, Einstein, Sales Cloud are nice to have and very useful.
• Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams.
• Understanding of broader systems engineering concepts including data structures, data modeling, database schemas.
• Experience working in an Agile/Scrum environment.

Additional Information

What's in it for you?

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all.
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. 
• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. If you need to relocate for a position you are applying for, we offer you a relocation allowance and support with your visa, work permit, accommodation, language courses, as well as a dedicated buddy program.

Discover more perks & benefits

Growth opportunities - find out how Dynatrace supports your career development and personal growth journey: https://careers.dynatrace.com/grow-with-us/career-development/

Flexible working - our flexible and trusting work environment fits your current life situation: https://careers.dynatrace.com/ways-of-work/

Relocation Support - discover how we can support you if you wish to join us at one of our global locations: https://careers.dynatrace.com/relocation/

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.