The Business Development and Sales Manager will be accountable for revenue plans and targets for their region/product portfolio. The incumbent will be responsible for client relationships and client satisfaction and will work closely with Product Managers to address customer needs, promote additional products and close additional business. The incumbent will provide customer needs input to new product teams.

Main Duties:

• Business Development

Upsells/cross-sells other ETS products effectively and in a timely manner to existing clients

Helps manage contract negotiations and agreements, with support from General Counsel and Finance, with associations and partnerships, as needed

Develops effective strategies to build brand awareness and gain access to decision makers

Works with Product Managers / Marketing teams to develop innovative sales, marketing ideas, and effective pricing strategies

Participates in conferences and other business events to represent ETS brand and promote products

Generates, qualifies, and nurtures sales leads and build relationships with prospective clients and partners

Participates with Product Management and other to respond to RFIs/RFPs that fit the business unit’s strategies and directions

• Client Management

Develops strong working relationships with key decision makers and influencers in multiple departments within institutions, governments and organizations to support use of assigned ETS products

Anticipates and responds to client needs (collaborating with Product Managers)

Manages client relationships and contractual service level agreements

When appropriate, manages monthly billings and follow up on open receivables

Develops strategies to attain and improve client satisfaction

Understands client goals, find opportunities for growth and make volume projections across their portfolio of clients

Represents the program at conferences and other external events

Where appropriate, secures contract renewal

Adhere to ethical standards and comply with the laws and regulations applicable to the job function

This role will be based in Dubai or in KSA and will require travel across the MENA Region.

Why ETS EMEA ?

• Join an international company with a meaningful mission, leader in the language assessment industry

• Be part of a multicultural & very open-minded Team

• A strong culture encouraging initiatives, based on trust, teamwork and ownership

Skills

• Undergraduate degree (or relevant experience) in related fields such as: Business Administration, Marketing or other areas combined with relevant work

• 5+ years of combined experience in a combination of client management, business development, sales, consulting or marketing

• Someone who has a strong track record in B2B is essential

• Demonstrable relevance within the industry

• Proven network of contacts or abilities to generate contacts quicklyPossess solid understanding and knowledge of market trends and competition

• Knowledge of product portfolio and ability to apply that knowledge in a solution approach to customers

• Strong Customer Service skills and ability to communicate effectively with a broad range of audiences (internal and external)

• Ability to work with cross-functional teams to deliver effective responses and product solutions to client

• Ability to act and respond quickly to client demands

• Someone who comes from a B2B SAAS Sales background is a big plus.

Languages required

• English & Arabic (both verbal & written - C1 Level)

• Another language, particularly Russian, is an additional asset.

• Interview with the HR Team

• interview with the Director, Business Development for IP

• Interview with the VP International Development & the Regional Sales Leader

• Check references