Job Description

🚀 Join our mission to enhance our digitalization performance tracking processes, bringing unparalleled value to the accuracy and efficiency of KPI reporting and dashboard creation! 🚀

Europ Assistance Group (EA), leader in assistance services since 1963, is committed to innovation and excellence. Our Contact Center Automation Program (CCA), launched in 2017, exemplifies our dedication to enhancing customer experience and operational efficiency through digitalization and automation.

We continuously improve customer experience and automation at all levels, with Group-led assets and local initiatives by our entities. Digital performance management and KPI consolidation across entities are crucial for tracking performance and identifying opportunities.

The intern will enhance our digital performance tracking by improving the way affiliates report KPIs, consolidating these KPIs, and creating dashboards for monthly C-level use.

Responsibilites 

• Data Analysis: Analyze performance data to identify trends, anomalies, and opportunities for optimization
• KPI Reporting Improvement: Collaborate with affiliates to refine the process of reporting KPIs, ensuring accuracy and consistency.
• KPI Consolidation: Assist in the consolidation of KPIs reported by affiliates, streamlining data for better analysis and decision-making.
• Dashboard Creation: Develop and maintain dashboards for C-level executives, providing clear and actionable insights on a monthly basis.
• Performance Tracking: Monitor the progress of the CCA, identifying areas for improvement and ensuring alignment with overall business goals.

Preferred Experience

• Currently pursuing a Master degree in Business, Data Science, Information Technology, Engineering or a related
• Ideally 2nd internship
• Analytical Thinking, Problem solving, Adaptability
• Fluent in English 

Recruitment Process

HR - N+1

Additional Information

• Contract Type: Full-Time
• Location: Saint-Denis
• Education Level: Master's Degree
• Experience: > 1 years
• Duration : 6 monts 
• Start : September 
• Possible partial remote

About

With over million customers around the world and 12,000 employees in 37 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.

Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.

Our promise and tagline, "You Live, We Care" is what we stand for every day. We are a care business, delivered by people. "We care" means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.

As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!