We are looking for a motivated German-speaking Sales Assistant to join our team in Thailand. You will be the person who receives traveler requests via the Evaneos platform and you will be the main contact for travelers in the DACH market. Your main tasks will be:
Process customer requests by email for holidays until the journey is booked;
Write holiday tour programs based on customer wishes;
Process bookings according our internal procedures;
Communicate autonomously with customers by email and phone calls;
Main contact for clients to determine travel needs, budgets, and preferences: tailor-made itineraries
Advises clients regarding destinations, cultures, customs, weather, and activities
Responsible for billing the travelers
Handles travel issues, conflicts, complaints, cancellations, and refunds
Builds and maintains relationships with travel and tour operators
Quality monitoring during the trip
Duration & contract type: local contract for indefinite period (full time employee)
Location: Khon Kaen, Thailand
Availability (Starting dates): per immediately
Salary: 45,000 - 60,000 Baht per month plus bonus on realized sales
Working time: Salary based on 44 - 48 working hours per week. Working times are flexible
Thai or German or Dutch nationality
Living in Thailand or willing to relocate to Thailand
Have a good understanding of traveler’s expectations
Age 30+ (no student), stability needed
Higher vocational education (3 years after high school)
Good German and English language skills (speak, read, write), Dutch speaking would be a plus but is not required
Experience with MS Word, Internet and Email
Experience in sales or customer service
Empathic, communicative and friendly, understanding traveler expectations
Pragmatic and conceptual thinking
Accurate with eye for details
Knowledge of Thailand as holiday destination
Team player, enjoy working in a team, possess the internal drive to help and support each other. Personality is important. We don’t need egos but wholehearted team players without fear of sharing responsibility, helping and supporting each other
Already living in the vicinity of Khonkaen city or willing to relocate
Application with CV including education and work experience and letter mentioning motivation and suitability
Video interview
HR interview with Evaneos Recruitment Services if needed
Call with the concerned local agency manager