If you are motivated, if for you holiday is synonymous with travel and discovery, if you want to become part of a young company that wants to revolutionize the travel world and the traditional managerial structure, then you are the perfect candidate to integrate into our international team !
You like to be in the heart of operations, find solutions to increase satisfaction and help our travellers and agents during these complicated times ? You believe that customer satisfaction is key for a travel company ?
⇒ Ready to join the Evaneos adventure and our Satisfaction & Customer Care Team! Apply now!

MISSIONS

Support our customers :

• Respond to travellers’ (B2C) and agents (B2B) inquiries by e-mail or chat
• Resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer
• Become a legal expert in order to resolve disputes and/or other complicated cases
• Respond post trip survey feedback and find solutions to tackle recurring issues, monitor Evaneos E-reputation by responding to travellers feedback from social media and online reviews
• Analyze travellers’ needs and dissatisfaction reasons & recommend any relevant optimizations to other departments (e.i product) to improve customer journey
• Assist and train our Customer Care Team in Madagascar

Satisfaction Projects

• Work on projects to help increase our customer satisfaction and internal efficiency

Life @ La Voyagerie (a.k.a. Evaneos)
The HQ : Evaneos is located in the 9th district : dynamic and easy to access (close to : gare Saint Lazare, Subway line 8, 9, 7, 3) district, next to Les Galeries Lafayette, Printemps, Opera, many restaurants etc.
Unlimited coffee and tea (Kusmi Tea) and fruits
Flexible hours and office where you can work in the condition you favour the most and where you want the most (from home or elsewhere)
Activities during the week : sport to a low-price (pilates & cross-fit), meditation, team-building
Events (when possible) : afterworks, social gathering, work trips, Offsite etc.
Evaneos Day’s : 2 days per month all together ( full remoters included) @La Voyagerie to work together, to share experiences, practices… and enjoy moments together !

Evaneossian’s Benefits
The equivalent of 50% of your Navigo expenses is refunded or you can choose to use the money allocated to buy transport equipment (such as : bike accessories) or fairer transport subscription (Evaneos is engaged and applied the sustainable mobility package)
Lunch vouchers ”tickets restaurant” : 9€ (Evaneos pays 5€ out of your 9€)
Health insurance ( Alan) that provide you with great care

PROFILE
You :

• are fluent German speaker (C1 level = you feel confident talking in German on phone & by email), additional language skills are a plus!
• are perfectly comfortable both speaking over the phone and writing emails
• are an empathic person & stress resistant
• are a problem-solver, capable of taking initiative and working autonomously
• are customer-satisfaction and tools-driven

Short-term contract from July 2022 ( 6 months)

Recruitment process
1/ HR interview
2/ Team Leader interview
3/ Case study & team fit