At Exotec, we put technological excellence at the service of redefining the relationship between humans and robots.

Around the world, our solutions are revolutionizing the way our customers deliver their products to end consumers. We contribute to the success of leading brands in commerce and industry, while improving working conditions for their employees.

Thanks to a combination of artificial intelligence and high-performance hardware, our robots are now deployed all over the world, and their success has made us France's first industrial unicorn.

Joining Exotec is an opportunity to give meaning to your skills. Grow with over 1000 ExoPeople around the world to make your ideas a reality.

The robotics revolution supported by Exotec has only just begun. Are you part of it?

As an Service Account Leader, you will be responsible for :

• Integrator relationship management : You will be responsible for the day-to-day monitoring of integrator partners, ensuring a rapid response to their needs and efficiently resolving any problems or issues related to the deployment and maintenance of our solutions in production. You will prepare and organize business reviews with integrators and internal stakeholders.
• Technical guidance and support : You will collaborate with technical and support teams to help integrators understand, deploy and maintain our solutions at end-customer sites. You will ensure that deadlines are met and that the solutions implemented meet end-users' expectations.
• Training and skills upgrading : You will manage the implementation of training sessions for integrators on our technologies, ensuring that they have the necessary knowledge.
• Supervision of after-sales services : You will coordinate after-sales support requests, enabling rigorous follow-up of incidents and guaranteeing integrator satisfaction thanks to the responsiveness and efficiency of the services offered by integrators.
• Service contract management : You will ensure the monitoring and compliance of service level agreements, making sure that the commitments made are respected by integrators.
• Feedback and continuous improvement : you will pass on feedback from integrators and end-users to internal teams (R&D, Support, Sales) to contribute to the continuous improvement of our products and services.

Requirements

• You have a master degree with a specialization in robotics, customer relations, or any other field related to the position.
• Ideally, you have 7 years' experience on similar position
• Skills in customer relations and respect for service levels within an industrial sector
• Ability to manage problems linking mechanics and software
• Communication and reporting skills
• Fluent English mandatory and German is welcome but not a must !

Benefits

• Competitive health and welfare coverage
• Group bonuses and BSPCE awards
• Attractive family policy
• Internal and international mobility programs
• Numerous training and development opportunities

At Exotec, we guarantee equal opportunities in our recruitment process. All applications received are considered regardless of age, gender, origin, religion, skin color, nationality, sex, disability, sexual orientation or any other distinction protected by law.

We provide an inclusive working environment that respects all differences.