As an Account manager paying users, you will have the mission to support some of the most important clients of our project. If you feel curious to help them get into a real adventure and make their customer experience extraordinary, then keep reading the brief below.If you join our studio, you would contribute to the team efforts with the following responsibilities: 

• Acting as single point of contact for paying users - identifying, evaluating and resolving their problems and complaints
• Supervising customer care team in the paying users’ cases
• Developing procedures and policies for customer care
• Identifying data issues proactively and flag them to respective stakeholders
• Gaining knowledge of internal service software, tools and databases

• Passion for games
• Previous experience in customer care will be considered as a plus
• Exposure to agile methodologies will be also considered as a plus
• Excellent command of English – both written and spoken
• Good communication skills
• Teamwork