Customer Support Specialist
Job summary
Permanent contract
Paris
Salary: €30K to 32K a month
A few days at home
Skills & expertise
Generated content
Problem-solving skills
Intercom
Questions and answers about the job
The position
Job description
Greenly 🌱 is a B corp certified SaaS founded in 2019 by Alexis, Matthieu and Arnaud. It allows each company to easily track their carbon footprint, to take part in the fight against climate change.
More than 2000 companies 🧳 have already trusted Greenly to effectively reduce their greenhouse gas emissions. With Greenly, companies measure accurately, reduce sustainably, contribute intelligently and report on their progress.
Our platform combines smart data collection with advanced features to create the world’s most intuitive carbon accounting solution. On top of that, Greenly also offers the personalised guidance of a Climate Expert throughout the client’s journey!
Joining our teams means being a part of a young growing dynamic family of 140+ hard workers.
Our Values: 💡
- Ambition for climate | Minimize GHG emissions, maximize climate impact
- Deliver with agility | Work in small increments: fail fast, learn fast, win fast
- Own your opportunities | Achieve outstanding results by showing initiative and accountability
- Feedback paves the way | Succeed as a team by helping others progres
Curious to know more ? Take a look at our Culture Book 📗 and follow us on LinkedIn and Instagram, to stay up to date! ✨
🌱About the team
Greenly's Customer Support team is dedicated to delivering the best possible experience for our clients.
With this mission in mind, we ensure ongoing support to our clients whilst also ensuring we're helping the team work in a smarter way.
We are guided by this ambition to help in the best possible way, we go the extra mile to make an impact and we value ownership within our own scope and from those around us.
🌱About the role
Duties and Responsibilities
- 🎧 Customer Engagement: Interact with customers primarily through our Intercom platform, delivering prompt solutions to their queries and actively facilitating their progress with assigned tasks.
- 🤝 Collaboration with Teams: Work closely with product specialists and other teams to ensure consistent and informed support, actively providing insightful feedback to enhance overall customer satisfaction.
- 📥 Ticket Prioritization: Prioritize daily tickets and customer progress follow-up, aiming to exceed customer expectations with every interaction.
- 🌐 Communication Mastery: Translate customer questions into clear and concise answers, actively contributing to enhancing their overall customer experience.
- 🎙️ Expanded Opportunities: As you progress in the role, there will be opportunities to lead webinars, write articles, and take on additional responsibilities such as leading onboarding sessions, contributing to the dynamic growth of our team.
- 🌍 Passion for Customer Success: Demonstrate an enthusiastic commitment to customer success and an eagerness to contribute to our evolving team.
Ultimately, your role is integral to providing outstanding customer support, fostering positive interactions, and contributing to the continuous growth and success of our team! 🚀💚
🌱 You would be a solid fit for this role if you...
- 🤝 are passionate about customer support.
- 💼 have a first experience in a customer-facing role within the SaaS industry.
- 📌 are detail-oriented and are highly organised in your day-to-day.
- 🚀 are an adaptable, curious and an independent learner, thriving in fast-paced, dynamic settings.
- 👥 are driven by helping others move forward. You love interacting with customers while providing them with clear answers and strong support.
- 🧩 possess a problem-solving mindset and can think on your feet to find effective solutions.
- 🛠️ are excited by the opportunity to shape and improve our evolving processes, bringing your ideas and making a significant impact as we build together.
- 🇫🇷🇬🇧 are fluent in French (~C2) and English (C1)
🌱 We would be a great match for you if you are looking for :
- 👩⚕️ Private health insurance (by Alan, 100% covered by Greenly).
- 🚈 Your monthly transportation fee 50% covered by Greenly (Pass Navigo).
- 🥗Lunch vouchers (by EKIP for a more sustainable way of eating!)
- 🏠 Flexible WFH policy and a beautiful office in the heart of Paris.
- 🏝️ A permanent contract in statut cadre including 8-10 RTT per year in addition to your 25 legal paid holidays.
- 👫👫 An ambitious, welcoming & friendly team excited about growing together and ready to tackle the biggest challenge of our time.
🌱 The recruitment process
- Have an introduction call with Sabina, our Talent Acquisition Manager.
- Prepare and present a Case Study exercise to Elisa, Support and Onboarding Leader.
- Meet Ying, our Head of Delivery.
Preferred experience
Greenly 🌱 is a B corp certified SaaS founded in 2019 by Alexis, Matthieu and Arnaud. It allows each company to easily track their carbon footprint, to take part in the fight against climate change.
More than 2000 companies 🧳 have already trusted Greenly to effectively reduce their greenhouse gas emissions. With Greenly, companies measure accurately, reduce sustainably, contribute intelligently and report on their progress.
Our platform combines smart data collection with advanced features to create the world’s most intuitive carbon accounting solution. On top of that, Greenly also offers the personalised guidance of a Climate Expert throughout the client’s journey!
Joining our teams means being a part of a young growing dynamic family of 140+ hard workers.
Our Values: 💡
- Ambition for climate | Minimize GHG emissions, maximize climate impact
- Deliver with agility | Work in small increments: fail fast, learn fast, win fast
- Own your opportunities | Achieve outstanding results by showing initiative and accountability
- Feedback paves the way | Succeed as a team by helping others progres
Curious to know more ? Take a look at our Culture Book 📗 and follow us on LinkedIn and Instagram, to stay up to date! ✨
🌱About the team
Greenly's Customer Support team is dedicated to delivering the best possible experience for our clients.
With this mission in mind, we ensure ongoing support to our clients whilst also ensuring we're helping the team work in a smarter way.
We are guided by this ambition to help in the best possible way, we go the extra mile to make an impact and we value ownership within our own scope and from those around us.
🌱About the role
Duties and Responsibilities
- 🎧 Customer Engagement: Interact with customers primarily through our Intercom platform, delivering prompt solutions to their queries and actively facilitating their progress with assigned tasks.
- 🤝 Collaboration with Teams: Work closely with product specialists and other teams to ensure consistent and informed support, actively providing insightful feedback to enhance overall customer satisfaction.
- 📥 Ticket Prioritization: Prioritize daily tickets and customer progress follow-up, aiming to exceed customer expectations with every interaction.
- 🌐 Communication Mastery: Translate customer questions into clear and concise answers, actively contributing to enhancing their overall customer experience.
- 🎙️ Expanded Opportunities: As you progress in the role, there will be opportunities to lead webinars, write articles, and take on additional responsibilities such as leading onboarding sessions, contributing to the dynamic growth of our team.
- 🌍 Passion for Customer Success: Demonstrate an enthusiastic commitment to customer success and an eagerness to contribute to our evolving team.
Ultimately, your role is integral to providing outstanding customer support, fostering positive interactions, and contributing to the continuous growth and success of our team! 🚀💚
🌱 You would be a solid fit for this role if you...
- 🤝 are passionate about customer support.
- 💼 have a first experience in a customer-facing role within the SaaS industry.
- 📌 are detail-oriented and are highly organised in your day-to-day.
- 🚀 are an adaptable, curious and an independent learner, thriving in fast-paced, dynamic settings.
- 👥 are driven by helping others move forward. You love interacting with customers while providing them with clear answers and strong support.
- 🧩 possess a problem-solving mindset and can think on your feet to find effective solutions.
- 🛠️ are excited by the opportunity to shape and improve our evolving processes, bringing your ideas and making a significant impact as we build together.
- 🇫🇷🇬🇧 are fluent in French (~C2) and English (C1)
🌱 We would be a great match for you if you are looking for :
- 👩⚕️ Private health insurance (by Alan, 100% covered by Greenly).
- 🚈 Your monthly transportation fee 50% covered by Greenly (Pass Navigo).
- 🥗Lunch vouchers (by EKIP for a more sustainable way of eating!)
- 🏠 Flexible WFH policy and a beautiful office in the heart of Paris.
- 🏝️ A permanent contract in statut cadre including 8-10 RTT per year in addition to your 25 legal paid holidays.
- 👫👫 An ambitious, welcoming & friendly team excited about growing together and ready to tackle the biggest challenge of our time.
🌱 The recruitment process
- Have an introduction call with Sabina, our Talent Acquisition Manager.
- Prepare and present a Case Study exercise to Elisa, Support and Onboarding Leader.
- Meet Ying, our Head of Delivery.
Recruitment process
Greenly 🌱 is a B corp certified SaaS founded in 2019 by Alexis, Matthieu and Arnaud. It allows each company to easily track their carbon footprint, to take part in the fight against climate change.
More than 2000 companies 🧳 have already trusted Greenly to effectively reduce their greenhouse gas emissions. With Greenly, companies measure accurately, reduce sustainably, contribute intelligently and report on their progress.
Our platform combines smart data collection with advanced features to create the world’s most intuitive carbon accounting solution. On top of that, Greenly also offers the personalised guidance of a Climate Expert throughout the client’s journey!
Joining our teams means being a part of a young growing dynamic family of 140+ hard workers.
Our Values: 💡
- Ambition for climate | Minimize GHG emissions, maximize climate impact
- Deliver with agility | Work in small increments: fail fast, learn fast, win fast
- Own your opportunities | Achieve outstanding results by showing initiative and accountability
- Feedback paves the way | Succeed as a team by helping others progres
Curious to know more ? Take a look at our Culture Book 📗 and follow us on LinkedIn and Instagram, to stay up to date! ✨
🌱About the team
Greenly's Customer Support team is dedicated to delivering the best possible experience for our clients.
With this mission in mind, we ensure ongoing support to our clients whilst also ensuring we're helping the team work in a smarter way.
We are guided by this ambition to help in the best possible way, we go the extra mile to make an impact and we value ownership within our own scope and from those around us.
🌱About the role
Duties and Responsibilities
- 🎧 Customer Engagement: Interact with customers primarily through our Intercom platform, delivering prompt solutions to their queries and actively facilitating their progress with assigned tasks.
- 🤝 Collaboration with Teams: Work closely with product specialists and other teams to ensure consistent and informed support, actively providing insightful feedback to enhance overall customer satisfaction.
- 📥 Ticket Prioritization: Prioritize daily tickets and customer progress follow-up, aiming to exceed customer expectations with every interaction.
- 🌐 Communication Mastery: Translate customer questions into clear and concise answers, actively contributing to enhancing their overall customer experience.
- 🎙️ Expanded Opportunities: As you progress in the role, there will be opportunities to lead webinars, write articles, and take on additional responsibilities such as leading onboarding sessions, contributing to the dynamic growth of our team.
- 🌍 Passion for Customer Success: Demonstrate an enthusiastic commitment to customer success and an eagerness to contribute to our evolving team.
Ultimately, your role is integral to providing outstanding customer support, fostering positive interactions, and contributing to the continuous growth and success of our team! 🚀💚
🌱 You would be a solid fit for this role if you...
- 🤝 are passionate about customer support.
- 💼 have a first experience in a customer-facing role within the SaaS industry.
- 📌 are detail-oriented and are highly organised in your day-to-day.
- 🚀 are an adaptable, curious and an independent learner, thriving in fast-paced, dynamic settings.
- 👥 are driven by helping others move forward. You love interacting with customers while providing them with clear answers and strong support.
- 🧩 possess a problem-solving mindset and can think on your feet to find effective solutions.
- 🛠️ are excited by the opportunity to shape and improve our evolving processes, bringing your ideas and making a significant impact as we build together.
- 🇫🇷🇬🇧 are fluent in French (~C2) and English (C1)
🌱 We would be a great match for you if you are looking for :
- 👩⚕️ Private health insurance (by Alan, 100% covered by Greenly).
- 🚈 Your monthly transportation fee 50% covered by Greenly (Pass Navigo).
- 🥗Lunch vouchers (by EKIP for a more sustainable way of eating!)
- 🏠 Flexible WFH policy and a beautiful office in the heart of Paris.
- 🏝️ A permanent contract in statut cadre including 8-10 RTT per year in addition to your 25 legal paid holidays.
- 👫👫 An ambitious, welcoming & friendly team excited about growing together and ready to tackle the biggest challenge of our time.
🌱 The recruitment process
- Have an introduction call with Sabina, our Talent Acquisition Manager.
- Prepare and present a Case Study exercise to Elisa, Support and Onboarding Leader.
- Meet Ying, our Head of Delivery.
Want to know more?
Découvrez Ying Luo, Head of customer success and delivery
Découvrez Chloé, Sales Development Representative
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