Customer Success Associate - Groover Club (Internship)

Job summary
Internship(6 months)
Paris
Salary: €800 to 1,000 a month
Starting date: December 31, 2024
A few days at home
Skills & expertise
Generated content
Written and verbal communication
Discipline
Excel
Airtable

Groover
Groover

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Questions and answers about the job

The position

Job description

Your mission will be to grow our Groover Club community, the first club for independent artists:https://groover-masterclass.teachable.com/.*
You will work closely with Romain, our CEO, and Chrystelle, Groover Club Coordinator to make this new service successful.*

Missions

  • Ensure every artist in the Club is fully satisfied with our services.

  • Monitor coaching sessions to guarantee everyone receives proper support.

  • Moderate and energize the artist community platform with creative ideas.

  • Foster connections between artists and enhance interactions.

  • Summarize and utilize artist feedback to improve the Club experience.


Preferred experience

  • Already have an experience of selling a product or service before (at least one internship where you sold something successfully)  and / or an experience in Music Industry

  • You understand how to present value to customers

  • You Know : Microsoft Office Suite (Word & Excel especially)

  • You speak French Perfectly

  • Rigorous and disciplined

  • Great written and verbal communication skills

  • You have empathy and you are reactive

  • You are result-oriented

  • Knowledge on CRM is a bonus

  • A No Code tooling is also strong bonus (AirTable, Notion)

  • Event organization (Nice to have)

  • You love Music & artists (Strong Nice to Have)

  • Available from January and for 6 months


Recruitment process

  • Phone Screen with Bérénice (HR Associate)

  • Home Case study

  • Ops & Fit interview with Chrystelle and Romain (Project Leader and CEO)

Benefits

  • A remote-friendly environment and a Great office in the center of Paris with flexible working hours

  • 50% of Transports Fees

  • 1 Day off Offered/ Month

  • Swile Card for Lunch (8,5euros / Working Day)

  • Many opportunities for Career Development (Conferences, Learning, coaching)

  • Team events: Concerts, Groover’s Happy Hours on Thursdays, Yearly team event (G-days)

  • Cultural Expenses : 200 euros per Year to Cover your Cultural Expenses during the 6 months internship

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