Are you passionate about providing exceptional customer service? Do you aspire to gain valuable experience and exposure in a well-established company in Lisbon? Look no further! We have an exciting opportunity for an Operations Coordinator to join our high-growth organization and contribute to both personal and company success.
About Us:We are a well-established company in Lisbon, renowned for our commitment to customer satisfaction and excellence. As an Operations Coordinator, you'll play a pivotal role in our day-to-day operations, ensuring seamless coordination and providing outstanding support to our reception and housekeeping teams.
Responsibilities:
- Cultivate strong, trust-based relationships with guests, colleagues, and subordinates.
- Coordinate and support the reception and housekeeping teams in their daily activities.
- Employ a holistic approach to problem-solving, ensuring client and guest satisfaction while optimizing resource utilization.
- Efficiently manage reservations and guest communication (Front Office & Back Office).
- Lead and manage a small team, fostering their growth and development.
Requirements:
- Fluency in Portuguese and English is essential; proficiency in French and Spanish is a plus.
- Located in Lisbon.
- Prior experience in reception, tourism, or hospitality is required.
- Flexibility to work weekends and different shift schedules.
- Ability to thrive under pressure and resolve challenges swiftly.
- Proven track record of delivering host-focused solutions based on client needs.
- A team player with excellent cross-cultural collaboration skills.
- Exceptional multitasking and time management abilities.
- Detail-oriented with a keen focus on maintaining quality.
- Enthusiastic about self-improvement and eager to learn.
- Strong management and coordination skills.
- Outstanding rapport-building and relationship-building capabilities.
- Upholding the highest ethical and professional standards.
Benefits:- Great working environment within a fast-growing, tightly knitted team.
- Challenging and diverse tasks that will let you grow day-by-day.
- Work with multicultural team members and international teams.
- Exposure to the fast-paced world of high-tech start-ups.
- A dynamic work environment with flat hierarchies and space for your own ideas.