As we gear up for the high season, we're on the lookout for a Temporary Night Operations Associate to join our dynamic team. While the initial duration of this role is expected to be around 6 months, we firmly believe in recognizing and rewarding outstanding talent. As such, for the right candidate who consistently demonstrates exceptional performance and depending on growth and market trends, we are open to the possibility of extending this opportunity. You will play a crucial role in supporting our administrative operations, particularly in the areas of claims processing, claims tracking, and various administrative projects.Key Responsibilities:

• Monitor and Action DET Complaints
• Respond to emergency complaints during night time hours promptly.
• Field Response for Overnight Emergencies, be prepared to go on-site to manage and resolve urgent situations that arise overnight.
• Ensure Smooth DET Check-ins/Check-outs
• Prepare and finalize all necessary documentation for the next day's check-ins, including email and portal updates.
• Utilize the ticketing system to track, prioritize, and resolve issues efficiently.

Shift Timings: 23:00 to 08:00

We Hope You Possess Most Of These Qualities and Skills :

• Flexibility: Able to adapt to changing priorities and work effectively in a fast-paced environment.
• Responsibility: Takes ownership of tasks, shows initiative, and ensures work is completed to high standards.
• Detail-Oriented: Strong attention to detail to ensure accuracy in claims processing and administrative tasks.
• Communication Skills: Effective written and verbal communication skills for interacting with team members and external parties.
• Problem-Solving: Ability to identify issues and find practical solutions.
• Team Player: Collaborative mindset, willing to work closely with colleagues to achieve common goals.
• Experience: Previous experience in administrative roles is a must. Experience in operations, customer service, reception, holiday homes, or the travel and tourism industry is advantageous.
• IT Proficiency: Comfortable with IT skills and CRM software applications relevant to the role. Proficiency in Office Suite.

If you meet the qualifications outlined above and are excited about this opportunity, please submit your resume along with a brief cover letter detailing your relevant experience.