• S/He is responsible for providing functional and operational support on Havas products for HMG organization.
• S/He will work with the Global Product Manager, Adoption/Product Director, Data Manager and pool of data analysts and scientists who build and operate data projects and products globally.
• S/He support the product team with support on the product and to help users with their questions, bugs and 
• S/He support the product team to maintain quality in the tools developed.
• S/He contributes to the continuous improvement of working practices, application quality, tooling and agile processes.

Main Responsibilities

• Product setup: Login creation, operational set up of product environment including dashboards, product features set up, etc.
• Product Support: Engage and support users with their requests and co-ordinate with technical teams for bug fixes.
• Functional documentation: Create documentation to add precision on product needs, technical needs and success criteria on when the product or project is completed.
• Product Documentation: Help in creation of user guides, technical and functional documentation to help users.
• Quality control & Validation: Writes and orchestrates functional & data based test cases to help validate business logic that is being translated to technical logic in the project or product.
• Market engagement: Help the Product manager with content curation and animation of workshops, virtual or in person product sessions on product topics.

Education & Languages

• Master Degree in Technology/Business.
• Fluent in English.

Key Competencies

• Good  interpersonal and written/oral communication skills.
• Proactive and ability to initiate & think outside the box.
• Good analytical problem-solving skills.
• Positive, persistent, and can-do attitude.
• Willingness to learn.

Nice to have:

• SQL skills.
• Background in marketing & media agency.
• Product design background. 

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