General RoleResponsible for managing the daily store operations and supervising a team of sales staff to deliver quality and consistent services, to drive results, and to ensure operational excellence at the store level.Main Responsibilities:Sales and Customer Service

• Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service, and build client relationships.
• Regularly evaluate the sales and customer service skills of staff and provide coaching on skills improvement where necessary.
• Monitors and assists sales staff development by providing on-the-job training, product training, etc.
• Identifies and handles client enquiries and complaints.
• Recommend creative ideas to build/develop a strong, regular clientele

Operations

• Assist the Store Manager in managing and overseeing the daily store operations
• Able to manage, drive, and achieve KPI(s)
• Ensures store presentation is consistent with the brand image
• Coordinate and execute sales plans, marketing events, and promotion programs with the team
• Ensure proper security measures are enforced across processes and store
• Always ensure a high standard of grooming for all staff in the store

Ad-hoc Duties

• Provides inputs and assists the Store Manager in formulating sales strategies, preparing sales analysis, and management reports.
• Perform any other duties that may be assigned from time to time by the Store Manager

Requirements & Capabilities:

• At least 5 years of relevant experience in high-end fashion, luxury industry, or in a similar capacity.
• Passionate in the retail industry with good selling skills.
• Likes fashion and appreciates quality products.
• Fluent in English. French is a plus.
• Must be a good team player, pleasant, service-oriented, and self-motivated.
• Strong team building, interpersonal, and communication skills.
• Hands-on computer knowledge of MS Office.
• Able to work shifts/ weekends, and public holidays.

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"