Major Responsibilities:

• Communicate with Customer Service team and store logistics team in regards to order and delivery to the stores
• Analyse stock situation in a systematic manner to identify needs for optimization
• Support end of season stock movement
• Provide daily, weekly and monthly reporting to the Manager on different retail KPI
• Coordinate and follow up on operational tasks such as after-sales cases, repairs cases, call center cases
• Support execution & coordination of activities and in-store initiatives to help the Manager animate our stores
• Provide administrative support to the Manager on the store opening project
• Assist team on other ad-hoc projects and tasks.

Requirements & Capabilities:

• Bachelor's degree in any discipline with strong business sense
• A minimum of 3 Years of solid experience in sales support; experience in luxury or retail business environment will be preferred.
• Attentive to details, independent and strong Interpersonal & time management skills
• Hands-on with proactiveness, and able to work in a small team
• Multitasking and good adaptability to changes
• Proficient in Microsoft Office is required, especially in Excel and PowerPoint
• Fluent in English and Mandarin.

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"