• Improve the quality of customer data and work with the retail team to ensure best practice in data collection;
• Devise CRM action plans based on data to improve client recruitment, retention and development;
• Generate monthly reports per boutique centred on client metrics and KPI compliance;
• Collect, organize and analyze data to recommend specific actions;
• Coordinate the implementation of action plans based on performance analysis;
• Organizing interdepartmental projects;
• Assist in the development of strategies and tools to support the retail team in achieving the best commercial results, covering training and observation;
• Support E-Commerce to identify customers and patterns to drive better strategies.

Requirements & Capabilities:

• Bechelor's Degree or above;
• Strong analytical skills, experience in producing high-level client analysis is a must;
• Great capacity of leading and organizing multiple projects with great attention to detail;
• Strong business thinking and sensitivity to new trends in the market;
• Excellent communication, problem-solving skill, effective and persuasive;
• Fluent in oral and written English and Portuguese;
• Proficiency in Microsoft Word, PowerPoint, Excel;
• Proficiency in BI tools (Power BI and/or IBM Cognos);
• Desirable knowledge of programming languages (SQL, Python, etc.).