Responsibilities:The role is located in store and reports to Sales and Service Team Leader Handles all back office operation tasks including after sale service, CRM data update and analysis reports Works closely with related parties on after sales service Support Boutique Manager on all different reporting and analysis on important métiers Support Store Management on general store administrative tasks and maintenance Works closely with Store Management to ensure that all company policy/procedure in store are followed Manage back-office customer service-related tasks Assist with implementation and accurate use of Group IT Tools Identify the system weakness of boutique and advise plan of improvement Regular reporting to management and ensure information is well transmitted to related partiesRequirements: At least 3 years of experience in luxury retail or at least 6 years of experience working in a multi- tasking customer-oriented environment Motivated to learn and to improve Proactive, self-initiated, detail minded, creative, good team player, good communication skill Flexible, good common sense and good problem solving skill Fluency in verbal and written English, Cantonese and Mandarin. Knowledge of French is a plus Familiar in computer operation with very good knowledge on usage of excel"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"