Key responsibilities: 

1. Sales & Service
• Contribution to turnover of store through active selling.
• Demonstrate warmth and patience in all dealings with our customers, always displaying a ‘can-do’ attitude.
• Confidently deal with customer requests and ensure an efficient communication throughout.
• Develop your knowledge of the after sales support processes.
• Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge and be confident in selling across all metiers.
• Develop your awareness of commercial objectives.
• Provide qualitative feedback on the product to the store management and merchandising teams.
• Deliver an outstanding service to all clients.

2. Support
• Support new comers and be a ‘go to person’.
• Take on additional responsibilities (e.g.) ambassador for VM/CRM/training/digital.
• Regularly contribute in the morning briefs.
• Take responsibility of cycle count results within your metier and come up with solutions to improve.

3. Client
• Ensure strong customer communication during selling ceremony and in after sales.
• Accurate CRM capture and recording of client data.
• Hold a solid, active client base and continue to enhance this.
• Consistent efforts in clientelling with local clients
• Begin to gain experience in taking special orders.

4. Standards
• Active participation in store communications.
• Demonstrate excellent communication skills – both verbal or written.
• Maintain store standards and become familiar with daily procedures.
• Ensure merchandise is handled with care and consideration.
• Adherence and upholding of House procedures
• Maintain and uphold VM standards
• Be fully aware of stock levels within your metier and ensure timely replenishment and organisation.

5. Training
• Successfully participate in and complete any training provided.
• Develop training skills to share with your colleagues.

Competencies: 

• Demonstrate good team spirit in the workplace and act as a team player
• Show warmth and empathy, especially with objections.
• Stay calm and under pressure whilst also being adaptable and versatile
• Acts as a true ambassador of the House.
• Hold a high level of personal standards and take initiative where necessary
• Constructively challenge the norm.
• Show resilience and composure.
• Show dependability (e.g.) in stock takes, VM changes etc.
• Problem solving capabilities.
• Be active, flexible and stay involved.
• Inspire and motivate through attitude and actions.
• Actively contribute to the success of the store with strong sales.
• Lead by example in demonstrating exceptional service standard – actively showing warmth, generosity and simplicity in client interactions.