We’re on the lookout for a passionate, customer-oriented team member to join our dynamic Support Team.

While this role is remote, being based in Zagreb is essential for occasional meetings and team gatherings.

As part of our Support Team, you’ll:

• Make a real impact on customer experience and contribute to improving our product.

• Identify and address our members’ needs, helping them get the most out of our platform.

• Respond to emails from members worldwide, solving issues like cancellations, refunds, and more.

• Assist members in finding their perfect exchange, ensuring they have the best holiday experience possible.

• Get creative by developing and participating in exciting projects that drive innovation at HomeExchange.

What we’re looking for:

• Fluency in English is required, along with proficiency in at least one of the following languages: German, French, or Italian.

• A love for teamwork and thriving in an international environment.
  Someone who enjoys helping others and ensuring customer satisfaction.

• Strong listening and communication skills.

• Adaptability and comfort in fast-paced environments.

• Accuracy, organization, and reliability.

• Initiative and the ability to work independently.

• A passion for learning and sharing knowledge.

• Prior experience in customer service.

• Familiarity with support/CRM tools (e.g., Zendesk) is a plus, but not required.

What we offer:

• A full-time, work-from-home position with monthly in-office meetings.

• A rotation shift schedule, always shared in advance.

• Flexible working hours:

• Morning shift: 8am – 4pm

• Afternoon shift: 4pm – 12am

• Five days per week (including some weekends and holidays).

• Base Salary: €1483.17 gross per month, with additional compensation for night shifts, weekends, and public holidays