Horace is the cosmetics brand that’s revolutionizing skincare and fragrance for men.
Known for its expertise in men’s skincare and fragrance, Horace helps all men feel good in their skin. Founded in 2016, Horace has transformed the market by doing things differently: putting the focus on digital, retail, speed, and openness. In short, by being different from anything else out there.

Horace is a leader in France, the #1 brand for men’s facial care, and is expanding into the UK, USA, and China.

Horace is looking for a Sales advisor for our store in London. We’re seeking a quick thinker who can find solutions to create a unique experience. You’ll manage the space, stock, and administrative tasks to create the best possible experience.

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Responsibilities**
As a true ambassador for Horace, your role will be to work collaboratively with the team to improve performance (KPI) and develop the culture.

Your tasks will include:

Customer Service

- Welcome customers and act as the first point of contact with the brand.

- Create a special atmosphere and engage with customers.

- Share the story of Horace and act as a brand expert.

- Share your product knowledge as well as your personal experiences.

- Help customers choose the right products for them.

- Guide customers in the store and always anticipate their needs.

Performance

- Participate in tracking activity while respecting our KPIs (sales revenue, sales index, average basket size, conversion rate).

Maintenance

- Keep the store clean and ensure sufficient inventory.

- Communicate maintenance needs to the office team.

- Manage stock of supplies and other items needed by the team.

- You have at least 2 years of experience in retail in any sector.

- You love creating an unforgettable experience for customers and understand the importance of details.

- You can take a step back and always find solutions, especially around customer experience.

- You roll up your sleeves and get to work when necessary.

- You are flexible with your schedule, available in the evenings and on weekends.

- A call interview with the Head of Talent Acquisition to learn about your background and to introduce you to the company
- An interview with the Store Manager to discuss the position and answer your questions
- Reference check 

Offers are generally made within 48 hours.