Description de l’emploi

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in France, you’ll help evolve and grow our business. Global Trade Solutions (GTS) comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

Are you passionate about international trade? Do you have an experience in trade finance? Do you enjoy working in a multicultural and fast-paced environment. If you answered yes to any of these questions, we want to hear from you!

What you will do:

We are currently seeking an individual to join this team in the role of GTS Client Manager.

The key purpose of this role is to act as a Point of Contact for clients located across the European geographies, providing industry-leading sales and service experience for those customers, that supports end-to-end client business needs. Key responsibilities is for managing, owning the client GTS Relationship and handling the transactional needs of assigned clients: in particular reviewing client needs, agreeing with Relationship managers facility type and size, prepare supporting documents such as TRAT/TSS/CID to deliver high quality client experience, while maintaining revenue realization to the bank.

In this role you will:

• Act as a Point of Contact for clients providing industry-leading sales and service experience for those customers, that supports end-to-end client business needs.
• Provide customers with GTS technical advisory and clarification on transactional issues, processes and procedures. Work directly with offshore Client Services teams where applicable to maximise customer value and outsource non-value add, long dated investigations
• Adopt global initiatives and practices for GTS that enable globally consistent, yet locally competitive, segmented service experience for dedicated portfolio of clients, and effectively deliver these propositions.
• Partner with GTS Services, Relationship Managers, and other stakeholders to ensure customer issues are addressed and urgent transactions are processed in line with market agreed SLAs.
• Support reduction in cost to serve by increasing clients’ digital footprints and driving client query elimination.
• Encourage client adoption of self-serve solutions to enable proactive service
• Understand clients’ transactional routines, build relationships & identifies potential increases in revenue flows to explore.
• Accountability for draw-down activities and operational readiness of the transaction/facility. Actively participate in client planning where requested.
• Monitor client experience, client feedback & service quality

Conditions

You should apply if you have:

• Knowledge of Trade Finance structures at a global level having experience in Core Trade and Guarantees.
• Knowledge of project management techniques
• High level of drive and motivation to ensure successful delivery of transactions and keen interest in long term client portfolio management to deliver best in class service
• Proactive attitude, keen to learn and flexibility to adapt for each client requirement
• Internal/ external stakeholder management; including but not limited to Operations, Technology and Client Service;
• Result driven, able to perform risk analysis with consistent track record of on-time/on-quality delivery
• Work independently and under pressure whilst using strong judgmental skills to identify and resolve complex problems, manage ambiguity, and adhere to timelines, ensuring high quality output
• Excellent written and oral communication skills in French and English; ability to articulate and detail, if necessary, issues to all levels
• Ability to filter and prioritise multiple demands, resolve conflicts, and develop consensus
• Have attention to detail and strong focus on client-centricity
• Proficient in MS Excel, MS Word and MS Power Point and use of HSBC’s internal platforms

The base location for this role is FRANCE - Paris (Kleber), this role is Hybrid working as you’ll be expected to work in the office as per business requirements.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits!

HSBC has been certified “Top Employer 2024” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Poland and Spain. HSBC in France has been certified with LinkedIn Top Employer 2024 for Finance, recognising our team as a great place to work within the Finance industry.

A unique and flexible working environment:

• Advantageous remote working agreement
• Diversity and Inclusion is at the heart of our business: joining HSBC will give you the opportunity to work in a collegiate and supportive environment
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests
• Usual local benefits (refund of transport fees at 50%, 5 weeks of paid vacation + RTT)
• Family events days off, additional maternity or breastfeeding leave, advantageous paternity leave, parental presence or dependency support leave (for child or parent with disability)
• A Time Savings Account to monetize your untaken off days (CET)

Family benefits:

• Partial reimbursement of childcare costs
• Various bonus (birth bonus, back-to-school bonus for your children up to 25, parental bonus)
• An allowance for parents of children with disabilities
• Possibility to work part-time

Financial benefits:

• A company savings plan and a savings plan for collective retirement
• Meal voucher card or corporate restaurant depending on your place of employment
• Mutual insurance for you and your family, and a pension contract to protect your loved ones
• A loyalty bonus and a long-service medal rewarding seniority
• Holiday vouchers based on your reference tax income
• CESUs (for tax purposes) if you are disabled or if you have a disabled child, spouse or parent
• A Work Council which offers, among other things, ticketing, travel, sports, legal aid, etc.

Personal development benefits:

• Access to our Degreed platform (learning platform above all, that you can use to discover learning content, develop skills, and successfully meet new business challenges)
• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
• We’ll give you access to resources that support your mental, physical, and social well-being

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers