Your mission We are looking for a Customers Service Leader for Germany and France. Reporting to Soraya, as part of the Customer Success team, you will be responsible for creating and maintaining a great relationship with our customers and partners! You are responsible for the retention of our customers and partners. The success of this mission is crucial for Humasana.

Your responsibilities include

• Customer service: address customer inquiries/complaints via email, phone and chat.

• Advise: advise customers by email, phone and chat.

• Anticipate: follow the orders on a daily basis, identify potential problems and find the best solutions.

• Create new processes: find solutions to your partners’/customers’ blocking points and suggest your ideas to improve internal procedures.

• Partner relations: address partner requests (laboratories, brands, etc.).

• Be a chameleon: depending on the type of customer/partner, you listen, adapt and explain calmly.

• Reporting: report weekly on your activity to your manager

• We are looking for an teammate who is passionate about human relations, who communicates with great ease and who is extremely optimistic!

• Graduate from a business school or university (minimum 2 years of higher education).

• Fluency in writing and speaking German

• Thoroughness and great organizational skills.

• Solution driven!

• Autonomy and pro-activity

• Great empathy and ability to listen

• Spoken languages: German (C2 level) and English (B2)