Started with the startup studio Imagination Machine (founded by the serial entrepreneur & product designer Rob Spiro, also founder of GoodEggs & Google Hangout) and entrepreneurs : Tanguy, Sarah, Henri, Thibaud, the project Prolong comes through.
💫 Mission is set: we want to make with Prolong the new “standard” to extend the lifetime of products & materials in circulation. Our project will foster sustainable consumption and improve production patterns while reducing waste, material consumption and emissions.
✅ With highly promising first results, we are now searching a talented co-founder right-hand interne to join a high potential startup focusing on Care & Repair.
🏔 Your role? As the right-hand of Prolong’s OPS & Data co-founder, you will support him in our relations with B2B clients and repair workshops in their integration and handling of our SaaS platform: it’s a strategic role within Prolong, and there is a lot to learn and to do !
Your daily work
Missions :
[Integration & roll-out] Support OPS co-founder in new clients integration & deployment:
Integration
Support in organizing client rituals and animating dedicated exchanges
Map existing user journey for main Prolong personae
Follow-up actions and relaunch when needed to ensure deadlines are met
Prequalify, onboard and validate the brand’s existing repair network. When needed, trigger dedicated sourcing actions
Deployment
Support coordination and change management with main personae
Follow-up recently integrated repair workshops
[Run & Advise] Help ensure optimal usage of Prolong solution by clients
Follow clients’ key KPIs on usage, quality of service and satisfaction
Help prepare Business Reviews, build insights and suggest optimizations to increase Care & Repair volume
[Repair workshop Network] Build and animate the network of Prolong repair workshops
Help to source, prequalify continuously Regional workshop to build an international coverage
Onboard repair workshops validated by each client
Contribute to build Prolong Sourcing Tool and coordinate dedicated communication actions to source local repair workshops
Help animate and retain the community of repair workshops
Deliverables
Support OPS cofounder in the integration, deployment of new clients and satisfaction of existing clients
Help to ensure the optimal usage of Prolong solution on client sides
Build data-driven insights by exploring data in a Self Service BI tool
Ensure sourcing, qualification and onboarding of validated repair workshops
Collect and consolidate on-field feedbacks for the product to optimize our product
Give feedbacks to help improve continuously existing process, tools and knowledge to optimize Prolong’s your operations
You have acquired proactivity & autonomy in previous intern positions
You have a good organizational and project management skills
You enjoy being hands-on and are a problem solver
You are curious in learning how to play simply with data or with no code tools (experience is a plus)
You speak French and English, and another european language is a plus
You have an previous intern experience in a startup
Shared with all Prolong team
You like working in a team, are eager to learn and be challenged
You have a positive, enthusiastic, open-minded, approachable and humble attitude and enjoy working collaboratively
You’re keen to work on a project that matches your personal values and ideals!
What do we offer
A proximity with experimented, ambitious and a caring founding team offering a very fulfilling internhsip
A unique opportunity to contribute to the Prolong Story & work in a early stage atmosphere,
A flexible work policy (3 days per week in Paris office)
First call screening
We will give you a take-home exercise case study (3 days to do it - 1h of work maximum)
An interview with the co-founder OPS & Data
Reference calls
Meet us physically in Paris