As a Key Account Manager, you will be responsible for onboarding, managing and growing B2B and B2B2C client accounts, ensuring their satisfaction and optimizing our service offerings. Your responsibilities will include:

● Maintaining regular client contact to ensure satisfaction while ensuring adherence to contractual requirements.

● Monitoring market trends, competitor activities, compliance, and product strategies to enhance partnerships.

● Overseeing the implementation of new products and systems, from scoping to deployment.

● Leading and contributing to special projects in agreement with the CCO.

● Collaborating with internal teams, including developers, marketing, administrative teams, and management, to ensure seamless execution.

What we expect from you:

● Onboard, manage, and develop client accounts, ensuring satisfaction and long-term partnerships.

● Resolve escalated issues and provide strategic solutions.

● Monitor the performance of client systems, products, and sales results.

● Drive projects by setting and meeting implementation deadlines.

● Maintain strong relationships with internal and external stakeholders.

● Continuously improve your skills and industry knowledge.

● Experience in key account management with Global accounts, ideally in the travel insurance sector or in the Travel industry or in the Insurance sector.

● Fluency in English (written and spoken).

● Ability to work in a fast-paced environment with multiple stakeholders.

● Excellent communication, customer service, and relationship-building skills.

● Strong problem-solving abilities and a proactive mindset.

● Strong analytical skills and the ability to assess market trends.

Our hiring process typically takes 15 days from initial screening to the final decision.

● Screening with Antoine our Chief of Staff

● Meeting with Madjid our CCO

● Meeting with Stéphane our CEO