Based in Ghent (preferably) or Paris, the Professional Services (PS) Manager will oversee day-to-day operations, define strategies, drive implementation and customer satisfaction and run the P&L within the Professional Services division. This leadership role is pivotal to our mission of delivering excellence, ensuring customer satisfaction, and contributing to revenue growth.

Shape the strategy, operations, processes and management of TrustBuilder’s Professional Services.

• Drive and manage the Professional Services P&L, aligning it with Company’s business objectives.

• Develop and Manage relationship with our key services partners to Maximize customer satisfaction and profitability

• Collaborate with Sales, Finance, Marketing, Legal, and R&D to ensure seamless delivery of high-quality solutions.

• Optimize and monetize Professional Services offerings to boost productivity and profitability.

• Lead the team to achieve first-class customer satisfaction and establish best practices.

• Develop customer-centric solutions by gathering and prioritizing requirements while identifying new growth opportunities.

• Recruit, retain, and inspire top talent, fostering an engaging and dynamic work environment.

• Act as a motivational leader, setting clear goals and enabling cross-functional collaboration.

Soft Skills:

• Proven leadership with the ability to set clear objectives and drive team performance.

• Strong stakeholder  management and cross-functional collaboration skills.

• Exceptional analytical, problem-solving, and decision-making abilities.

• High energy, resourceful, and adaptable in fast-paced environments.

• Open communicator with a multicultural mindset.

Technical Expertise:

• Solid experience in Delivery and Professional Services, with knowledge of Agile and Scrum methodologies.

• Deep understanding of cybersecurity, particularly IAM and MFA solutions.

• Familiarity with market dynamics, customer expectations, and ICP (Ideal Customer Profile) strategies.

• Strong business acumen, bridging strategic vision with operational execution.

Value-Driven Orientation:

• Hands-on mindset

• Customer-focused, balancing profitability and productivity with exceptional delivery.

• Experienced in scaling Professional Services in small to mid-sized companies.

• Results-oriented with the ability to set ambitious goals and accelerate time-to-market.

• A creative problem-solver who drives growth while safeguarding long-term interests.