Jus Mundi is looking for Customer Care Support based in the South/Central Americas

This position is available remotely under a freelance contract or a 6-month internship.

Join our Care Team at Jus Mundi, where we focus on building strong, high-quality relationships with our customers. As we continue to scale, exciting growth opportunities await—shaped by your ambitions! 😉

As a Customer Care team member, you’ll be the first point of contact for Jus Mundi’s clients and users. With your deep product knowledge, you’ll ensure they receive outstanding support and enjoy a seamless user experience.

⚡ Missions:

• Inform and resolve customer issues via email and live chat,

• Work closely with our Care team to identify and track common issues, questions, and feedback from our users,

• Build relationships with our clients and users. The goal is to create social bonding with customers so that they feel well-welcomed and guided,

• Activating their accounts on the back office,

• Assist sales team with day-to-day requests such as activating accounts in the back office, sharing user lists, and following up on account activation.

💼 Preferred experience

• You are based in the Americas, (South or Central)

• You have excellent written English & Spanish and communication skills. A third language is a strong asset.

✨ Skills

• You are interested in understanding international law and arbitration through the lens of computer science and cognitive technologies,

• Knowledge of international arbitration is an asset but not required,

• You love making other people’s lives easier,

• You are a motivated and hard-working individual who genuinely enjoys helping others,

• You are known for your strong adaptability skills,

• Empathy: you strive to see the world from the perspective of your clients in order to anticipate their needs,

• You like to work remotely.

🚀 Your advantages:

• 😍 Working for a fast-growing global legal tech offering a disruptive product that is revolutionizing the way lawyers around the world interconnect and conduct legal research,

• 🤓 We guarantee a steep learning curve.

More details and duration
We can provide a freelance or internship contract. (You must be able to deliver an internship agreement* convention de stage *from your university).

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.