What is the focus of the role?

• End-to-End Delivery: Manage the delivery process for JUST’s checkout technology, ensuring seamless integration and a smooth onboarding experience for e-merchants.

• Client Satisfaction: Act as the primary point of contact during the delivery phase, ensuring clients’ needs are met, their expectations are managed, and their satisfaction remains high.

• Process Improvement: Continuously refine and optimize delivery processes, aiming to reduce the time required for client integrations and enhance overall efficiency.

• Cross-Functional Collaboration: Work closely with sales, product, and customer success teams to ensure a seamless transition from pre-sale to post-sale, aligning efforts for successful client outcomes.

• Performance Metrics: Implement and monitor performance metrics to track the progress and success of the delivery process, driving operational excellence.

What About You and Your Approach to the Role

• Client-Centric Mindset: You prioritize client satisfaction and success, always striving to understand their needs and proactively address concerns during the delivery process.

• Problem Solver: You approach challenges with a solution-oriented mindset, quickly identifying issues and collaborating with teams to implement effective resolutions.

• Excellent Communicator: Your strong communication skills enable you to convey complex technical concepts clearly and effectively, both to clients and internal teams.

• Detail-Oriented: You pay attention to the details, ensuring thorough follow-up on client integrations to maintain high standards of service.

• Proactive Collaborator: You work seamlessly with cross-functional teams, fostering a collaborative environment to drive results and enhance the client experience.

• Data-Driven: You leverage data and analytics to measure success, track integration timelines, and identify areas for process improvement.

• Passionate About Delivery Excellence: Your enthusiasm for helping clients succeed through efficient delivery is evident in your work, motivating you to go above and beyond in your role.

What We’re Looking For

• Education: Bachelor’s degree in Business, Computer Science, Engineering, or a related field (MBA or relevant advanced degree is a plus).

• Experience: 2+ years in delivery management, project management, or technical implementation; experience in e-commerce, SaaS, or fintech environments (e.g., Shopify, Stripe, Adyen) is a plus.

• Project & Delivery Management: Proven ability to deliver complex solutions on time and on budget while maintaining a focus on client satisfaction.

• Technical Understanding: Strong understanding of API integrations and technical aspects of the JUST solution to ensure smooth implementations.

• Time Management: Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.

• Proficiency with Delivery Tools: Familiarity with delivery management tools such as Jira, Trello, or similar platforms.

If you are dedicated to optimizing delivery processes and driving client success in a fast-paced startup environment, we want you on our team!

Sounds like you? Then we should probably chat.

What’s the process like:

• The Screening Interview: 30-minute video call usually with our Chief of Staff to better understand where you at right now, how you project yourself in the future, and how it all relates to JUST’s path. ****It’s also during this first step that we talk about your salary expectations.

• The Who interview: A 45 minutes to 1 hour interview with members of the team related to he job you’d be applying for, to learn more about you as a person, your motivations, and your past experiences. Our goal is to understand who is applying to JUST.

• The Focused interview : Our Focused Interview is your chance to showcase how well your skills, experience, and values align with the role. This interview takes a deeper dive into the specific outcomes and competencies we’re looking for, going beyond a traditional job description. You’ll meet with team members who want to understand (i) your technical and (ii) behavioral skills, as well as (iii) how you align with our company culture. It’s designed to ensure that both you and the position are the perfect fit for one another. Think of it as the final step in making sure this opportunity is the right one for you, and a chance to highlight what makes you the best choice.

• Founder call: 30-minute discussion with one of JUST’s founders around vision, mission, and culture.

• Reference calls: Once we reach the founder call, we’ll get back to you asking for a couple of contacts to serve as references for JUST.

We’ll get back to you as quick as we can after each steps. Our process usually last over 2 Weeks.

💌 How long until you get back to me?

Once we receive your application, we’ll review it and get back to you within 5 working days.

After your initial call with our Talent Manager and at each step of the interview process, you’ll receive feedback via email within 1 working days.

If you don’t hear from us in time, feel free to nudge us with an email (we all miss a deadline now and then 😉)!