As a CRM Executive, you will join the BOS (Business and Operational Solutions) team, made up of 4 amazing people !

You will coordinate and execute CRM projects and campaigns, ensuring that quality is delivered at all levels.

You will:

• Assist the CRM Team with day-to-day tasks and coordinate CRM projects and activities as requested

• Liaise with the design, content and all teams to ensure delivery of campaigns, successfully and on time

• Coordinate, set up and deliver all CRM campaigns, AB Tests, and automated programs

• Building HTML email templates

• Execute and deliver campaigns for different languages across multiple channels including but not limited to newsletters, direct mail and SMS’s, push notifications, outbound phone calls scripts

• Ensure quality across all levels including but not limited to: translations, content, artwork, newsletters and landing pages

• Configure and setup bonuses and promotions as well as test them to ensure quality and controlled costs

• Provide campaign monitoring and evaluation including customer support feedback

• Use CRM tools to handle customer lists, apply segmentation and relevant compliance checks

• Liaise and communicate with the Customer Service departments to ensure smooth running of campaigns from start to finish

By becoming a Koralplayer:

• You will join a rapidly growing company with great prospects for its employees.

• You will integrate into a team that is easily accessible, where mutual support and listening are key values.

• You will participate in exciting and ambitious projects.

• You will contribute to building something meaningful and grow alongside the company.

To successfully carry out these missions, we are looking for:

• Relevant experience within an iGaming CRM organization

• Highly organized character with attention to detail as well as being able to work with strict deadlines in a fast-paced environment

• Copywriting and proofreading skills (English). Experience in writing engaging content for casino and sportsbetting audience

• CRM communication reporting and analysis on campaign delivery and performance

• Fluency in English, both spoken and written. Fluency in French or Portuguese is a plus, but not mandatory.

• Good knowledge and experience using HTML code

1. Interview with Léa, CRM Manager

2. Interview with Ivan, Head of the BOS team