Role:
As a member of the Concierge team, the Pre-Arrival Concierge plays a key role in managing and supporting Le Collectionist clients before their arrival in Spain. They will create the best itineraries to ensure an unforgettable on-site experience. Additionally, with the support of the local team, they are responsible for sourcing, negotiating, and contracting the best suppliers that meet Le Collectionist standards.

Objectives:

✨ Client Management and Le Collectionist Support:
● Assist clients in organizing their stay by offering high-quality services and experiences.
● Provide quotes for services and experiences.
● Prepare and deliver guest itineraries.
● Ensure the transfer of information and follow-up by local teams.
✨ Strengthening and Expanding the Local Partner Network:
● Manage relationships with existing partners across multiple destinations.
● Enrich the partner network and expand the offering of experiences in existing destinations.
● Update and produce catalogs presenting services and experiences in English.
● Support the marketing team in updating destination guides with new restaurants and points of interest.
✨ Administrative Tasks:
● Record and update all suppliers and rates in the tool.
● Create quotes and invoices in the tool.
● Edit itineraries in the tool.
● Develop communication materials (catalogs).

Position to be filled ASAP.

Perks:
🏡 2 days of remote work per week (off-season).
🍽️ Meal vouchers.
🎂 1 day off for your birthday
💻 A laptop.
🎊 Year-round events (Christmas Party, Raclette Party, Summer Party…).

Recruitment Process:
1️⃣ HR interview
2️⃣ Interview with the Regional Director
3️⃣ Business Case
4️⃣ Submission of the Business Case

• Customer satisfaction and loyalty-oriented, with excellent interpersonal skills and the ability to build relationships effortlessly.
• Exceptional oral and written communication skills in English.
• A passion for the luxury sector and a desire to work in event logistics.
• Strong commercial acumen and a talent for sales.
• Excellent interpersonal skills and a high level of autonomy.
• Detail-oriented, with the ability to prioritize effectively.
• Versatile, creative, responsive, service-focused, efficient, empathetic, and proactive.
• Team player with an enthusiasm for training new team members.
• Between 2 and 5 years of professional experience.
• Open to candidates with unconventional backgrounds who excel in teamwork.
• A valid driver’s license for manual cars
• Knowledge of the zone is a plus.

All our positions are open to candidates with specific needs or accommodations related to disabilities, provided they meet the required competencies.