We are seeking an exceptional intern candidate to assist with our pre-arrival concierge service. You will need to combine an enthusiastic and professional approach. Most importantly, you will show genuine passion for, and knowledge of, the luxury travel industry.

You will be required to assist with arranging all the finer details of our guests’ stays across all our resorts. For your role, you will have the responsibility to communicate all relevant activities and services available to our guests prior to their arrival;

You’ll manage guests’ pre-arrival bookings such as transfers, ski instruction, restaurants, in-chalet massage, etc. Also, you will confirm and prepare the guest itinerary with all the correct booking information;

Ensure the resort teams are briefed and the chalet is prepped prior to the guests’ arrival. Aid the concierge team during the week to ensure the guests’ stay meets our high standards;

Ensure all extra services are either paid directly by the guest to the supplier or added to the extras bill and approved by the guest at the end of their stay;

Manage and close all client security and damage deposits, following receipt of signed extras bills and damage reports;

Set up and undertake our client post-departure feedback system, recording all information on our CRM;

You will need to develop excellent knowledge of our products, services, and the resorts in which we operate to ensure all our guests are well-informed;

Assist with content creation for the different resorts in which we operate, both for use in our standard guest communication templates and in our blog. Contribute to social media and marketing campaigns;

There are, of course, many more facets to the day-to-day role of the pre-arrival assistant, all of which will be discussed during the interview process.

• 8 months internship September 2024 to end of April 2025

• Swiss internship wage

• Winter season ski pass

• Ski hire (depending on availibility)

• Paid holiday during the season

• Work and accident insurance including heli rescue

• Outstanding communication skills, both verbal and written;

• Fluent in English and French;

• Flexibility and an ability to adapt to different customers;

• Willing to work in, and promote a team-oriented environment;

• Proficient and confident in using the latest digital technologies;

• Excellent attention to detail;

• A strong work ethic.

• You must possess an EU/Swiss passport or a valid work/residency permit.

• You are available for a 8 month internship based in Le Chable, Verbier, Switzerland, starting September

• You will be a hardworking, multi-tasker with exceptional attention to detail. Working as part of small team, you will possess excellent interpersonal skills and be a great team player;

• You will need to be fantastic at working under pressure, and thrive in a busy office environment;

• The role requires fine attention to detail and a proven ability to learn quickly, with a flexible approach to working hours;

HR Interview

Manager Interview