LumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners,and above all their employees.

LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave. We are also regularly selected for the French Tech Next40/120 program.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 450 leading companies trust LumApps to:

🎯 Improve the productivity of their teams with our SaaS-based Collaborative Experience
Platform integrated with both Google and Microsoft collaborative suites,

🎯 Transform employees into real ambassadors of their company,

🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,

🎯Helping companies to reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 400 Lumies spread across 9 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo), LumApps supports large enterprises from all around the world. We are entering an ambitious phase in our company's journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and make LumApps shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!

*Team* 

The EMEA CSM and TAM team consists of 12 dedicated professionals based in France
and Barcelona. Our team supports Key Accounts, Mid-Market, and Tech Touch clients,
ensuring tailored engagement across all segments.

Client satisfaction, proactive support, and strong team spirit are at the heart of our core
values, driving everything we do.

*Missions*

• Establish and enhance the role while shaping the customer experience in
  the UK market.

• Oversee multiple client accounts simultaneously, ensuring seamless
  management and satisfaction.

• Adopt an advisor and "use case"-driven approach to onboard users and
  demonstrate platform value.

• Track and monitor user adoption of the platform, identifying areas for
  improvement and driving engagement.

• Build and maintain strong, trustful relationships with customers through
  regular touchpoints tailored to their specific needs.

• Provide support for customer issues, liaising effectively with the support and
  product teams to ensure timely resolutions.

• Coordinate interventions from LumApps project managers and product experts
  (PMs and POs) to address specific customer needs.

• Design and execute action plans focused on continuous platform improvement
  and user adoption.

• Collaborate closely with account managers to identify opportunities for
  renewals, upsells, and cross-sells.

• Convey evolving customer needs and feedback to LumApps product teams to
  influence product development.

• Keep the customer database up to date, ensuring accuracy and relevance.
  Ensure comprehensive reporting on activities, outcomes, and revenue,
  providing valuable insights to internal stakeholders.

*Skills*

• 5+ years of enterprise software or SaaS account management experience
  with a demonstrated track record of success.

• Familiarity with sales cycles in competitive markets.

• Be able to proactively communicate with customers and with internal teams.

• Manage a reliable reporting on activities and revenue.

• Motivation to make our customer successful in the usage of our solution to
  build a success-drive growth.

• Be able to share cultural values of the company.

• A high level of autonomy in a fast growing environment.

*Why join us?*

At LumApps we believe that diversity in terms of experience and culture is the power of our teams. We are looking for Lumies who are passionate about their work, enjoy the everyday challenges and have a strong sense of team spirit.

And what are we doing for our employees' Experience...?

✅ A complete and rich onboarding, organized for each new promotion of employees, in person or 100% digital

✅ Technical challenges all day every day: you will have the freedom to innovate and adopt new ideas!

✅ Work with passionate experts who will share their knowledge and help you develop and grow! (technical guilds, domain architects…)

✅ Ongoing training, to develop the skills and know-how of our employees through hundreds of training courses.

✅ Internal mobility around the world. We offer all of our Lumies the possibility of internal development within our different sites in France and abroad.