Malt
Malt

Customer Administrator

Permanent contract
Paris
Salary: Not specified
A few days at home
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Malt
Malt

Interested in this job?

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Questions and answers about the job

The position

Job description

🪐 Discover our galaxy

Malt is Europe's leading freelancing platform with one clear mission: to give people the freedom to choose who they work with. Co-founded in 2013 by Vincent Huguet, who still serves as CEO, Malt is a tech company with a human approach that helps companies and freelancers make the perfect match.

Malt is a marketplace that embraces a community of over 700,000 freelancers and over 70,000 clients, ranging from small and medium-sized enterprises to large corporations. More than just a connector, our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more.

We are all about giving both freelancers and companies choice and added peace of mind, so that every experience on Malt is nothing less than (inter)stellar. The launch of Malt Strategy in 2023 enabled Malt to broaden its scope by offering the expertise of a network of top independent consultants and transition managers, to better support companies from the strategy to the implementation of ambitious projects.

✨ Malt is also…

- a tech company with a human approach

- a company with a strong culture fueled by 700 Malters from 40+ nationalities, working from 9 countries all around Europe - Germany, Belgium, United Arab Emirates, Spain, France, Netherlands, Nordic countries, United Kingdom, and Switzerland.

- committed to creating a safe and inclusive space where every employee can thrive both personally and professionally

- committed to equality and diversity (50% of People managers are women)

- a company with strong career path policies allowing all Malters to develop and grow equally

- backed by renowned investors including ISAI, Serena, Eurazeo Growth, Goldman Sachs and BPI France

Join us on Planet Malt, we need you to help us write this next chapter! 🪐

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Key responsibilities ✨

  • Customer Onboarding on Malt Products:
  • Guiding freelancers in creating profiles on the Malt platform and assisting with proposal formalisation.
  • Administrative and Commercial Management:
  • Act as the primary contact for administrative managers at key client accounts, ensuring smooth implementation of administrative and accounting processes.
  • Oversee contracts and legal documentation for clients and freelance professionals.
  • Manage day-to-day client administrative relations, including the acceptance of commercial proposals and oversight of ongoing projects.
  • Prepare client quotes.
  • Support client meetings on administrative and process-related topics, including preparation of materials, drafting meeting minutes, and following up on specific post-meeting actions.
  • Administrative and Commercial Management:
  • Monitor & coordinate any financial topics and administrative tasks that fall within the Customer Administration's scope or in collaboration with dedicated teams.
  • Supporting any inquiries (internal or external) related to invoicing and supporting any billing discrepancies issues.
  • Collaborate with Malt’s Finance team to support collections and cash recovery when necessary.
  • Provide proactive support to clients and freelancers within the Customer Administration's scope & responsibilities.
  • Process Improvement and Product Innovation:
  • Monitor and measure the effectiveness of process & product improvements to ensure they align with organizational goals and contribute to overall business growth.

    • About you 🧑‍🚀

  • You have successful experience in administration / sales support
  • You master the invoicing processes of major accounts and have a good command of Excel
  • You have very good interpersonal skills and are comfortable interacting with customers
  • You are proactive, organized and rigorous
  • You are comfortable in changing and dynamic environments where everything has to be built

    • How to join the mission? 🚀

  • First call with Elisa, our Talent Acquisition Manager, to better understand your background and share more about this opportunity
  • First interview with one of our Customer Administrators to better understand the job
  • Business case to prepare and present 
  • Final interview with Edward, Head of Customer Care & Administration, to discuss our long-term vision

    • Malt is the perfect space to thrive personally and professionally 💫 - Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris - Equity: Every Malter is entitled to stock options  - Lunch vouchers (legal benefit): €9/day on your Swile card. - Transportation (legal benefit): 50% reimbursement (any type of transport) - RTT: From 8 to 12 days off - Sports: company participation to a Gymlib membership - Malt sabbatical: After three years, every Malter is entitled to a one month paid sabbatical leave. - Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow. - Remote work: Hybrid remote policy - Annual team building events Ready? Get your ticket to Malt 🪐

    Malt is the perfect space to thrive personally and professionally 💫

    - Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris

    - Equity: Every Malter is entitled to stock options 

    - Lunch vouchers (legal benefit): €9/day on your Swile card.

    - Transportation (legal benefit): 50% reimbursement (any type of transport)

    - RTT: From 8 to 12 days off

    - Sports: company participation to a Gymlib membership

    - Malt sabbatical: After three years, every Malter is entitled to a one month paid sabbatical leave.

    - Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow.

    - Remote work: Hybrid remote policy

    - Annual team building events

    Ready? Get your ticket to Malt 🪐 

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