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Malt
Malt

Team Lead - Professional Services

Permanent contract
Paris
Salary: Not specified
A few days at home
Experience: > 3 years

Malt
Malt

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Job description

🪐 Discover our galaxy

Malt is Europe's leading freelancing platform with one clear mission: to give people the freedom to choose who they work with. Co-founded in 2013 by Vincent Huguet, who still serves as CEO, Malt is a tech company with a human approach that helps companies and freelancers make the perfect match.

Malt is a marketplace that embraces a community of over 700,000 freelancers and over 70,000 clients, ranging from small and medium-sized enterprises to large corporations. More than just a connector, our marketplace streamlines freelancer-client communications, simplifies administrative and legal tasks, expedites invoicing and payments, and so much more.

We are all about giving both freelancers and companies choice and added peace of mind, so that every experience on Malt is nothing less than (inter)stellar. The launch of Malt Strategy in 2023 enabled Malt to broaden its scope by offering the expertise of a network of top independent consultants and transition managers, to better support companies from the strategy to the implementation of ambitious projects.

✨ Malt is also…

- a tech company with a human approach

- a company with a strong culture fueled by 700 Malters from 40+ nationalities, working from 9 countries all around Europe - Germany, Belgium, United Arab Emirates, Spain, France, Netherlands, Nordic countries, United Kingdom, and Switzerland.

- committed to creating a safe and inclusive space where every employee can thrive both personally and professionally

- committed to equality and diversity (50% of People managers are women)

- a company with strong career path policies allowing all Malters to develop and grow equally

- backed by renowned investors including ISAI, Serena, Eurazeo Growth, Goldman Sachs and BPI France

Join us on Planet Malt, we need you to help us write this next chapter! 🪐

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Explore your future career  🔭

To support Malt's growth, we are recruiting  a Practice Leader to manage the Professional Services team. The team is made up of three Key Account Managers (KAM) as well as two Project Partners who work cross-functionally to support the management of client and freelance relationships. Clients include strategy, organization and management consulting firms, Big 5 and ESNs.

Key responsibilities ✨

  • Team Management
  • Supervise three KAMs directly to ensure the proper management of key accounts and the achievement of commercial objectives.
  • Manage two Project Partners across the board who provide support for connecting freelancers with clients, thus guaranteeing the quality of service.
  • Organize regular one-to-one meetings (weekly or bi-monthly) with team members to ensure their performance, monitoring, and professional development.
  • Support KAMs and Project Partners in their professional development through quarterly and half-yearly reviews.
  • Ensure the development of team skills, by supporting them in their development through appropriate managerial supervision.
  • Business and financial development
  • Define the Practice's development strategy in alignment with Malt's overall commercial objectives.
  • Supervise the KAMs' commercial actions to ensure the achievement of the financial and strategic objectives set.
  • Define and monitor the Practice's annual and half-yearly objectives.
  • Closely monitor and report on key performance indicators (KPIs) such as the volume of business generated.
  • Client and project management
  • Work closely with Key Account Managers to develop existing client relationships and identify new business opportunities.
  • Develop business relationships with firm partners, ESNs and Operation Partners of investment funds (Large Cap).
  • Ensure the right level of service and support for independent consultants on projects.
  • Cross-sales networking and development
  • Support all Malt BUs in their development via networking
  • Budget monitoring and payment management
  • Secure the financial health of the BU by relying on internal teams
  • Cross-functional support
  • Work closely with other Sales Leaders, sharing best practices and learning from each other.
  • Contribute to international expansion by collaborating with Sales Leaders outside France for international clients.
  • Working on cross-functional projects around product, sales, marketing, etc.

    • About you 🧑‍🚀

  • At least 8 years of experience in B2B sales for companies, including a minimum of 3 years as a sales manager.
  • Previous experience in the field of intellectual services, consulting, staffing or IT services.
  • Understanding of the world of consulting and/or PE required
  • Proven experience in business development/prospecting, able to support your team in the development of their portfolios.
  • Excellent interpersonal skills, curious and intellectually agile.
  • Team player and strong adherence to our core values ​​of Joy, Community, Ambition and Responsibility.
  • Native French speaker and perfectly comfortable in English, to be able to collaborate with Malt teams throughout Europe.

    • How to join the mission? 🚀

  • First call with Renée, Lead Talent Acquisition Manager, to get to know each other better
  • A first interview with either Paul Bachoud or Julien Fournier
  • A business case/panel interview with Marc Wadih and Matthieu Moreau
  • A final interview with Aurélie Gallet then Reda Mahfoud

    • Malt is the perfect space to thrive personally and professionally 💫

    - Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris

    - Equity: Every Malter is entitled to stock options 

    - Lunch vouchers (legal benefit): €9/day on your Swile card

    - Transportation (legal benefit): 50% reimbursement (any type of transport)

    - Healthcare insurance (legal benefit) 

    - RTT: From 8 to 12 days off per year

    - Sports: Company participation to a Gymlib membership

    - Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave

    - Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow

    - Remote work: Hybrid policy balancing on-site and home office

    - Team building events organized every year

    Ready? Get your ticket to Malt 🪐 

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