Location: Paris or Barcelona.
Key Responsibilities:

• Onboarding for Strategic Accounts:

  • Lead a seamless onboarding process for strategic accounts, ensuring alignment with their unique business goals and requirements.
  • Develop tailored onboarding plans to address the specific needs of high-value clients.
  • Conduct personalized product demos and training sessions for key stakeholders within strategic accounts.
  • Collaborate closely with cross-functional teams (Sales, Product, and Support) to ensure smooth integration and deployment.
  • Provide ongoing support during the onboarding phase, proactively addressing any technical or operational concerns.
  • Document onboarding processes and outcomes, ensuring consistent best practices across accounts.
    Customer Engagement & Satisfaction:
  • Build strong relationships with strategic accounts through regular check-ins and open communication.
  • Monitor product usage and adoption to identify opportunities for optimization.
  • Advocate for customer needs internally, collaborating with product teams to drive improvements.
    Retention & Churn Prevention:
  • Identify potential risks and proactively address challenges to ensure long-term retention.
  • Develop and execute account success plans for strategic customers.
    Technical Support & Integration:
  • Support API integrations and other technical onboarding tasks for strategic accounts.
  • Collaborate with engineering and product teams to resolve technical challenges efficiently.
    Growth & Expansion:
  • Identify opportunities for upselling and cross-selling within strategic accounts.
  • Support the Sales team in presenting additional solutions tailored to client needs.
    Process Improvement:
  • Continuously refine the onboarding framework for strategic accounts.
  • Share insights and feedback from onboarding experiences to improve internal processes.

Profile:
Hard-Skill Requirements:

• Solid customer facing experience
• Some experience in pre-sales, technical sales or as technical consultant
• Good basic technical knowledge of contexts 
• CRM experience (Hubspot, Salesforce)

Soft-Skill Requirements:

• Strong communication skills and customer-oriented thinking
• Ability to empathize with customers and identify needs
• Thorough way of working
• Reliability
• Time management and prioritization of tasks
• Language : English & German

Of advantage:

• Completed technical education
• Solid IT experience (SQL/Amazon S3/FTP concept)
• Bachelor’s Degree in Business or equivalent

Hiring Process:

• Interview with the Talent team
• Interview with Alix, our Head of CSM
• Interview with the founder of CarCutter