🧑‍💻 Why do we need you?

As a Customer Care / Account manager you have one simple mission: take care of our clients, support and advise them (most of them are HRDs) to ensure that moka.care is their thinking partner about Mental health!

Being a Customer Care at moka is really different from doing it elsewhere, at moka you will:

- Support and nurture our portfolio of small and medium-sized accounts (150 clients), ensuring their satisfaction by working closely with the team.

- Ensure a 100% client renewal rate by building strong, trust-based relationships and delivering exceptional value.

- Drive growth through identifying upselling opportunities (collective targets), understanding client needs, and offering tailored solutions.

- Advise and implement customized Mental Health Roadmaps for your clients, ensuring moka.care remains relevant and adapted to their evolving needs, with initiatives like on-site or virtual talks and workshops.

- Collaborate with internal teams (Product, Operations, Mental Health, etc.) to design scalable solutions that address client challenges and promote long-term success.

- Monitor and analyze the key performance indicators (KPIs) of your client portfolio, identifying areas for improvement and executing action plans to enhance client satisfaction.

- Contribute actively to the evolution of the Customer Care department, bringing innovative ideas and helping structure a growing team.

- Lead launch presentations and webinars to drive the adoption of our services

📇 You’re the ideal person if:

🚀 Joining us you will

- Participate in an entrepreneurial adventure and the possibility of having a huge potential for evolution inside moka.

- See the concrete impact of your efforts each day and participate in nurturing healthy minds to foster healthy organizations

- Grow as a person and learn within a team of great people

- Be trusted: we hire great talents who lead us to the next level

🤩 We’ll take care of you:

💆‍♀️ Access to moka.care: selfcare, individual & group sessions, and the possibility to test the new features in preview

🤝🏻 BSPCE for everyone because each one who joins us helps us to build moka

🏡 Work-life balance: 60% at the office to spend time together and up to 40% remotely (2 days per week or 1 week per month remotely)

🖥 Beautiful office at Bastille with sports gym, rooftop, free coffee, tea, chocolates and fruits

🍽  Swile Meal voucher card of 10€/day (restaurants, groceries and food apps): 55% covered

🏃 ClassPass for sport & wellness allowance

🌴 7-week holiday policy

💻 Mac or windows? You choose. We just want you to feel comfortable.

😍 Great Health insurance: Hoggo

🚇 50% reimbursement of your transport pass: Navigo or Veligo

🎤 Interview process

Our philosophy: a balanced recruitment process. We are looking for exceptional people and we know that it’s important for you to find the right company at the right time of your career.

Recruitment process

- Phone interview 🤳 to understand your carrier plan and your expectations

- Who Interview 🤝  to get to know your background in a deeper way

- A Case study and job focused interview 🧑‍💻 to project yourself in your future day-to-day job

- And finally a Values fit interview 😍 to make sure you’ll feel comfortable at moka

- Offer 🎉 and reverse interview: ask us all the questions that are important for you to make your choice

If needed we organize other informal talks like coffee with the team and you have feedback between each interview.

moka.care is a disability-friendly company.