Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

The Accounts Receivable Specialist is responsible for the effective management of an assigned commercial account portfolio.  This position is responsible for providing elevated levels of Customer Service and Accounts Receivable processing. Duties of this position include cash application through the approved accounting system, researching and applying customer transactions appropriately, developing and maintaining professional customer communication, monitoring, and assisting with past due accounts, and assisting in program-wide inquiries and correspondence.

• Provide superior customer support by phone and/or email to commercial accounts to maintain current account receivables.
• Posts customer payments by recording cash, checks, and EFT/ACH transactions.
• Verifies validity of account discrepancies by obtaining and investigating information from internal systems, dealers and customers.
• Receive inbound and place outbound calls to customers and dealers
• Resolves collections by examining customer payment history, credit line, coordinating contact with collections department. Respond to and document all communication.
• Summarizes receivables by maintaining invoice accounts; accounts receivable account; verifying totals; preparing report for distribution to accounts and Management.
• Cross train on other functions and processes within the Department
• Maintain accurate fleet vehicle inventory, as needed
• Protects organization’s value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes accounting and organization mission by completing related results as needed.
• Enroll vehicle data with multiple contract types into a specific system 
• Audit customer account billing, payment and repair information.

• Bilingual French speaking and writing
• Accuracy and attention to detail
• Basic bookkeeping or strong mathematical skills
• Proven Customer Service
• Elevated levels of professional communication, both written and verbal
• Proven background of Accounts Receivable management
• Prioritization and time management skills to meet deadlines
• Strong research and analysis to develop resolution of customer and program needs
• Elevated knowledge of Microsoft Excel
• Account reconciliation utilizing account ledgers, remittances, and unapplied funds
• Record keeping and record retention

Education

•  Required:  Bachelor Degree

Additional Information

Position Status

• Full Time
• Non-Exempt 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.