Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

Job Description

Our Customer Experience area works with a proactive and dynamic approach. Here we all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service.

Do you know how to understand customer needs and set priorities in management? Do you know how to identify and solve their needs while transmitting a brand image?

Become one of our Customer Service Agents.

The duties you will perform on a day-to-day basis are as follows: 

• You will answer calls and respond to emails to customers and dealers.
• You will follow up with the customer until the final solution to their query.
• You will issue reminder calls and follow up on incidents, achieving maximum satisfaction.
• You will carry out database updates, report writing and reporting.

• You have an excellent command of English and you also have strong language skills bilingual and/or native in German AND Dutch.
• You are able to travel to our offices to attend the training period.
• You have availability to work weekends and rotating schedules.
• You have knowledge of document management and operate dedicated document management platforms.
• You are a person with excellent oral and written communication skills.

Additional Information

• Full-time indefinite contract. 40 or 20 hours a week.
• You will be part of a great team of professionals in an internationally consolidated company.
• You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.
• MSX Bazaar: Shopping  portal exclusive for MSX employees.
• 23 days of Vacations + 3 extra days.
• Internal training plan.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.