Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

• Support media events for new model releases and vehicle related technical assistance for product quality, engineering, or technical support.
• Investigate, inspect and install warranty and test parts by test driving vehicles.
• Validate current LTS times for labor time guides and support LTS Engineering Technicians, including self-documenting (written and video recording) of findings.
• Assist Product and Accessory Quality Engineers in performing Labor Time Study (LTS) for labor time guides, including self-documentation of the LTS.

Essential Duties & Responsibilities

• Assist in development and communication of repair solutions to HMA’s Quality and Service Engineering Department and TAC.
• Perform repairs, maintenance and PDI’s of fleet vehicles, service department test vehicles, and new model prototypes.
• Provide technical support for all related vehicle quality improvement activities.
• Determine needed service repairs, review vehicle records, and maintain up-to-date knowledge about recalls, service campaigns, and warranty part repairs.
• Create and maintain Repair Order (“RO”) for documentation for any work done to vehicles.
• Order required parts for Engineering/fleet vehicles needing repairs and shop supplies as needed.
• Investigate and inspect the installation of warranty parts and test parts by test driving vehicles.
• Prepare vehicles for other specific departmental uses (e.g., VIP, marketing, media, special events).
• Provide technical support for Engineering and PR department activities as necessary, e.g., preparing vehicles and participation in PR media introduction events.
• Follow and promote high standards of safety, cleanliness, and organization
• Be able to manage multiple tasks in a fast-paced environment
• Perform detailed daily record keeping and reporting
• Perform other duties as assigned by HMA project manager

• High School Diploma or equivalent required
• Automotive Vocational Program Graduate Diploma or Certificate Preferred
• Additional Specific Technical Training a Plus
• Three (3) to five (5) years’ experience at an automotive dealership or repair facility as a bumper-to-bumper technician, or similar comparable role.
• Hyundai product knowledge and experience a plus.
• Valid ASE certification or equivalent preferred but not required
• Extensive ability to analyze, diagnose and repair vehicles.
• Ability to handle various tools, service equipment and advanced diagnostic tools.
• Microsoft Office 365 proficiency.
• DMS experience a plus.
• Strong written and oral communication skills.
• Organizational skills (e.g., time management, scheduling, prioritizing, efficiency).
• Must be able to work independently with minimal supervision and direction.
• Must be able to prioritize and perform multiple tasks on multiple projects at the same time.
• Possession of a valid driver’s license and clean driving record required.

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must be physically capable to accomplish the tasks assigned to the program, including the following:

• • Lift a minimum of 50 lbs. without sustaining injury.
  • Normal office duties.
  • Work may require occasional overtime, weekend, and/or evening work.
  • Must be willing to travel up to 5%, typically single day trips etc.
  • Some overnight trips may occur, sometimes including vehicle racetracks with noise level.
  • This position involves driving of company and customer vehicles.
  • Use equipment consistent with industry standards.
  • First Aid/CPR Certified preferred but not required.

Additional Information

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate to high.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $27 to $30 hourly. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.