Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

Job Description

This position is responsible for designing, developing and maintaining business data and statistical models that allow for insights into customer data. This is a Technical Data Analyst role. The candidate would be expected to help develop analytic reports and dashboards for existing business and new opportunities. The role is also responsible for helping shape the tools that the analytics group uses.  

What Your Day-to- Day Responsibilities Include: 

• Develop insightful KPI reporting dashboards to drive decision-making and performance tracking 

• Defines the scope and format of advanced reports. Prepares and presents reports and analysis in requested formats to internal/external audiences as required. 

• Reconcile data inconsistencies and ensure data integrity 

• Assist in developing sound data ETL practices and processes 

• Develop reports and dashboards via data mining analytics and reporting tools  

• Prepare analytics reports in presentation form   

• Conduct research and analyze special studies when needed  

• Create and update documentation of process flows and business rules  

• Maintain current reports up to date and process large amounts of data as needed  

• Develop data models to drive business decisions 

• Maintain & develop great customer relationships 

• Conduct ad hoc request with minimal supervision  

• Bachelor’s Degree in computer science, statistics, mathematics or relevant discipline 

• 2+ years of previous external client facing experience 

• 3-5 years of automotive operations experience, or similar business (quick-paced environment)  

• 2+ years of data visualization tools usage (Tableau, PowerBI, Kibana, etc.) 

• 2+ years of experience in SQL for querying relational databases   

• Experience with complex data analysis 

• Performing data manipulation and statistical analysis 

• Strong analytical skills with ability to understand and communicate the meaning of the data being presented  

• Multi-dimensional reporting, data correlation, data analytics and data mining  

• Excellent Mathematical/Statistical and Logic skills  

• Excellent Reasoning skills 

• Understanding of big data and best practices in the analytics industry 

• Master’s Degree in computer science, statistics, mathematics or relevant discipline  

• 2+ years of experience with data ETL tools (SSIS, Alteryx, KNIME, etc.)  

• Knowledge Retention - In order to provide the highest quality of work, analysts must be able to learn and memorize a large amount of information.    

• Detail Oriented – Analysts must be able to focus on the details in order to identify and isolate issues. 

• Organizational Skills – Analysts must be organized and able to keep track of multiple projects at once.  

• Flexibility - Analysts must be able to handle multiple tasks at once and follow changes in priority level.  

• Speed - Must be able to work quickly and efficiently without sacrificing the quality of their work.  

• Solutions Oriented - Must be able to find workable solutions for any problems they might face.    

• Full Professional Proficiency in English is required   

• Able to complete advanced statistical analysis is required   

• Job requires analyzing information and using logic to address work-related issues and problems   

Additional Information

Physical Demands: 

While performing the duties of this job, the employee is regularly required to:  

• Call, video, email, message and communicate with dealers and co-workers   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Work Environment: 

• Office environment  

• The noise level in the work environment is usually moderate.  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.