Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

Job Description

Join our team and be part of an exciting, fast-paced industry. At MSX International, you are not just getting a job – you are building a career, making a meaningful difference, and becoming part of our family.

Job Description:

We are looking for a proactive, organized and detailed Warranty Auditor to execute warranty audits, on-site and remote, for a global leading automotive brand in the USA. The successful candidate will manage the documentation and prepare for each audit, conduct the audit, communicate with dealer and the brand on the results and report out on the activities. Other related tasks can be assigned that provide support for the main activities.

The candidate will report to the Brand Audit Manager for day-to-day activities and to the local MSX Delivery Manager for employment related issues.

Key Responsibilities:

• Conduct audits on-site and remote.
• Document findings, identify areas of inefficiency and make business recommendations based on the published brand policy.
• Lead meetings and present findings in a clear and factual layout ensuring minimal discussion surrounding the facts.
• Report out on travel, audits and any other KPI relevant to conduct the activity

• At least 5 years of experience performing automotive warranty audits.
• Minimum of 2 years' experience in a Project Management or Process Manager role.
• Experience in the automotive field at a dealer is required.
• Knowledge of automotive technology is required
• Proficiency in Microsoft Office, with a focus on Word and Excel (a test will be administered before employment offer).

Skills:

• Excellent communication skills, both verbal and written.
• Exceptional problem-solving skills.
• Ability to work to objectives, independently and maintain strict control and discipline of the activities assigned.
• Capable of making critical decisions based on time and outcome constraints.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.