We are looking for a LIMS Operational Support Consultant to join our European team.
Key Responsibilities:

• Provide L2-L3 support for LabVantage 8 and LabsQ systems, including troubleshooting, user management, configuration management and issue resolution.
• Work closely with Key-users and end-users to address technical issues, answer inquiries, and provide guidance.
  Issue reviews and regular meetings with Stakeholders (business, IT infrastructure, etc).
• Diagnose and resolve complex system issues, escalating to Vendor support when necessary.
  Perform system monitoring, system updates, patches, and configurations to ensure optimal performance and security.
• Collaborate with the Business teams to maintain system integrity and compliance with regulatory standards and internal processes.
• Updating and maintaining system documentations.
• Assist in system integration, validation, and documentation tasks.

Required skills

• Hands-on experience with LabVantage 8 and LabsQ.
• Strong troubleshooting and problem-solving skills.
• Ability to work both independently and as part of a team.
• Excellent communication and customer service skills.
• Familiarity with laboratory processes and regulatory requirements (GxP, FDA, etc.).
• Able to work on the pressure.
• Able to quickly switch the priorities based on the business requirements.

Preferred Skills:

• Time and priority management skills.
• ITSM tool, ServiceNow experience.
• Basic Knowledge of ITIL (Incident Management, Problem Management, Change Management).
• LIMS Service Ownership understanding.
• Flexibility and adaptability based on the scenarios.
• Experience with scripting (PowerShell etc.).
• Basic Knowledge of the SQL and PL/SQL/Oracle SQL.
• Reporting configurations (JasperReports, MS Word engine based).

About NNIT 
NNIT is a public listed company who specializes in IT solutions to life sciences internationally, and to the public and enterprise sectors in Denmark.
We focus on high complexity industries and thrive in environments where regulatory demands and complexity are high. We advise on and build sustainable digital solutions that work for the patients, citizens, employees, end users or customers.
NNIT consists of group company NNIT A/S and subsidiaries SCALES, Excellis Health Solutions and SL Controls. Together, these companies employ more than 1,800 people in Europe, Asia and USA.
Learn more about working in NNIT.

NNIT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All candidates are encouraged to apply for the given job regardless of their gender, age, religious beliefs, sexual orientation, national and social origin, political opinion, disability, race, skin color, and ethnic origin.
Apply now and liberate your talent!