Reporting into the E-commerce Director, Western Europe, but working with the wider team, this role will take the lead on fulfilling the vision of Pandora becoming a true omni retailer offering a connected and consistent experience cross channel in France & Spain. This role will be responsible for supporting the roll out of new features alongside improving existing features, partnering with cross functional teams.  This role will also support marketplace operations working closely with external partners and cross functional teams to gain buy box through minimising unauthorised sellers and having the right inventory in place with optimal marketing support.

About The Role - Key Responsibilities

Omni channel management

• Responsible for managing day to day operations of all omni services including click and collect and endless aisle in the French & Spanish market.
• Provide regular commercial insights to relevant teams, working closely with the retail ops to report on KPIs.
• Roll out new omnichannel features like and stay abreast with the latest technologies to get ahead of competition in France.   
• Drive customer adoption of click and collect in France, working with Retail Ops, Marketing and Ecommerce teams to drive the omni messaging to customers and increase uptake taking a customer centric approach.

Marketplace roll out & trading

• Define the Marketplace business development strategy and ensure its operational declination
• Provide regular updates on product performance, forecasts & commercial insights to relevant teams
• Work with marketing, merchandising and retail teams to manage marketing and product plans and agree on promotional & trading calendar.
• Responsible for range management & maintenance of the branded storefront
• Monitor authorised & unauthorised e-tailers operating inside & outside of marketplaces
• Work with relevant sales & operations team members to ensure compliance with policies, processes etc related to service, e-tailing guidelines etc

Did we get your attention?

We hope that you feel confident applying, however if you have more questions regarding the role, please contact:

Ksenia Thompson

Talent Acquisition Manager Western Europe

kstho@pandora.net

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Profile description:

• Excellent communication skills, both written and verbal.
• Excellent grasp of English/French and Spanish language.
• Experience with omni platforms & reporting tools like Adobe Analytics, Elevate or similar.
• Experience with Mirakl
• Excellent project management & process improvement skills
• More than 7 years’ experience in ecommerce with a strong commercial & technical background
• Proven omnichannel, ecommerce & marketplace experience managing risk and identifying opportunities to drive sales.