In German https://bit.ly/3Qqt0Q5>
As a Customer Success Manager, you will join the DACH Customer Success team at PlayPlay. This role is a unique opportunity to be a part of the founding team in DACH.
Your main task will be to ease PlayPlay's adoption and usage. You will onboard, engage and continuously follow a portfolio of customers. You will be in charge of maximizing customers's satisfaction and help them make the most out of PlayPlay in order to lower our churn rate as much as possible.
We’re looking for someone with Customer Success experience on the DACH market, an entrepreneurial mindset, ambition to open a new market, and an interest in the video industry.
YOUR MISSIONS 💪
Handle a customers portfolio
Create a trusting relationship with our clientsFollow and understand customers goals to ensure its Return On InvestmentEnsure their global satisfaction with the toolIdentify upsell and expand opportunitiesEnhance customer support
Help customers to create videosImprove existing process of customers satisfaction trackingOrganize webinars and events to train our customersBe available on the chat for only german speaking usersFollow and manage adoption
Assess clients engagement and satisfaction via user stats and NPSWork on global PlayPlay adoption and satisfactionEnsure a high usage rate of our platformCross-team collaboration
Be our customers spokesperson internally by identifying and communicating to our Product team potential weaknesses and development opportunities of our platformHelp our Motion team identify new screens to be createdWork closely with the sales team on account expansion opportunitiesAct as a CSM referent in the DACH region and share insights with the rest of the Customer Success TeamYOUR SKILLS 🎯
You have at least 2 years of experience in Customer Success with a strong interest in Sales (expand, renewal)You like working in fast-paced environmentGerman C1 & English fluent are mandatoryABOUT YOU ❤️
Good communicator: you have strong interpersonal skills and excellent oral and written communication skills.Creative problem solver: with persistence and creativity, you believe there is no challenge that can’t be overcome. 🎯Structured and organized: you are able to express yourself clearly and concisely, and can handle multiple projects at once.Entrepreneurial mindset: you love to build things from scratch and explore new possibilities to achieve your goals.