Team

You’ll join the Sales team, composed of ten talented professionals based in Paris and Hong Kong. As CSM, you play a critical role in ensuring that customers achieve their desired outcomes and derive maximum value from the Qantev solutions. This involves proactively managing the customer relationship to drive satisfaction, retention, and growth.

Responsibilities

• Onboarding and Training:

  • Develop a comprehensive onboarding plan - in collaboration with the Engagement, Tech & product teams-  with timelines, milestones, and resources.

  • Guide new customers through the setup and configuration of the SaaS product after the build phase.

  • Provide initial and ongoing training and resources to help customers get started and maximize product usage.

  • Organize and conduct webinars, workshops, and other training sessions.

• Customer Relationship Management and Retention:

  • Establish clear goals and success criteria

  • Conduct regular business reviews to evaluate progress and demonstrate ROI.

  • Track and report on key success metrics aligned with client objectives.

  • Manage contract renewals and negotiations

  • Build and maintain strong, long-lasting client relationships.

•  Upsell and Cross-Sell:

  • Identify opportunities for upselling and cross-selling additional products or services.

  • Work with the sales team to pursue these opportunities.

• Product Expertise and Support:

  • Serve as a product expert, able to answer detailed questions and provide best practices.

  • Coordinate with technical support to resolve customer issues promptly.

  • Educate customers on new features and enhancements.

• Customer Advocacy and Feedback:

  • Act as the voice of the customer within the organization.

  • Gather and share customer feedback to help improve the product and services.

  • Contribute to the development of best practices for customer success.

• Experience: Minimum of 5 years of experience as a CSM, account management or similar role within the technology or insurance industry.

• Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field. Advanced degrees or certifications in AI or insurance-related disciplines are a plus.

• Languages: Proficiency in English. Additional language skills relevant to the Asia Pacific region are a plus.

• Strong understanding of AI technologies, insurance claims processes, and the ability to articulate technical concepts to non-technical audiences.

• Excellent verbal and written communication skills, with the ability to craft compelling presentations and proposals.

• Proven ability to understand client needs and propose tailored solutions.

• Experience working cross-functionally with sales, product, and engineering teams.

• Willingness to travel within the Asia Pacific region as required.

• Ability to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

• Must have legal right to work in Hong Kong.

• Screen call with a Sales Team Member - 30mn (visio)

• 1st interview with your future line Manager & Engagement– 1H (visio or on-site)

• Business Case - 1H (visio or on-site)

• Catch-up interview with a Qantev Head of Sales – 45mn (on-site)

• Final interview with CEO - 15mn (visio)