Connect with Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Key Account Manager (Parcel Locker Host Locations)

Reporting to the Customer Success Director for Parcel Locker Solutions this role is responsible for: The tactical and strategic national account management of Quadient UK parcel locker solution key host relationships. Key hosts are large account partnerships where the host is the provider of more than 30 locations within its UK based estate. The role of the Host national Key account manager (NKAM) is to work closely with the host site acquisition team, PLS deployment team, carrier account management and host decision makers to grow Quadient’s access to all the estate locations within the UK, where Quadient can install an open network locker.

Within this process, there will be a need to ensure you fully understands the hosts business, their approval processes and how Quadient can work with the host to ensure new locations are approved within an agreed service level timeframe

Your role in our future

• You will become an expert in your Strategic host business, including operational challenges, processes, and procedures so you can advise and lead PLS location expansion projects in collaboration with Quadient site acquisition teams.

• Work with relevant Quadient PLS internal functions and host key resource to ensure all resource are focused on delivering host expansion projects proactively and on time.

• The National Key Account Manager will be a point of accountability for the host and proficient in appraising the account and providing detailed quarterly business review updates regarding expansion progress to the PLS senior leadership team and the host senior leadership team. Contribute to defining campaign objectives, target audience, and key messaging under guidance from marketing leadership.

• Work closely with the Quadient Head of site acquisition, carrier account management and Data Analyst, to ensure the development of satisfactory reports and dashboards system for close monitoring of host success and management of retention risk.

• Manage the host location potential estate to ensure a fully maintained roadmap of new locations.

• Work closely with the deployment team to forecast new location pipeline. Once the new location pipeline has entered the new locker location survey process and the survey report has been approved by Quadient, you will work closely with the host deployment team to ensure a fast turn around of approvals from the host. The host approval process must be tracked closely

• Conduct quarterly business reviews with each host key account, covering the location roadmap roll out plans through to successful conclusion, accounts payable by Quadient to each host location and discuss strategic plans for the growth of the host account.

Your profile

• Minimum of 5 years successful key account management experience.

• Graduate level (or demonstrate the ability to learn quickly and relay information accurately to Clients)

• Significant Knowledge of presentation skills and associated technologies such as PowerPoint, CRM (Siebel, Salesforce etc), MS Suite etc

• Excellent analytic and organisational skills

• Strong communication and negotiation skills

• Significant awareness of forward planning and a comprehensive understanding of simple and complex multi-level account management Cycles

• Comprehensive time management capability

• An inclusive team player that encourages the support and interaction of all departments in the delivery of service level agreements

• Project Management Skills

• Ability to travel nationally throughout the UK

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Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Ready to lead the way? Apply now.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

*This includes being an Affirmative Action Employer in the United States.

People. Connected.